Whiteline Rear Sway Bar Recall
08-20-2011, 10:12 AM
#1
aka FlukeWRX
Thread Starter
iTrader: (6)
Join Date: Feb 2006
Location: East Bay
Posts: 3,657
Car Info: '03 WRX WRB Sedan
Whiteline Rear Sway Bar Recall
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~ NOTE - The link above does show pictures, but here is the message from the link. The note can be found on the Whiteline Flatout Facebook page.
Dear valued Whiteline customer,
We wish to advise of a possible production defect tolerance issue regarding the below Whiteline rear sway bars.
Part Numbers
BSR33Z
BSR33XZ
Applicable Vehicles
Subaru Impreza GD1 MY01-02 INCL TURBO & STI 10/00-9/02
Defect
Possible blade clearance issues with factory brake line (refer image below)
Part Numbers
BSR36Z
BSR36XZ
Applicable Vehicles
Subaru Impreza STI GD MY03-04 10/02-9/04
Subaru Impreza GD2 MY03-07 INCL WRX, EXCL STI 9/02-9/07
Saab 9-2X 9-2X 9/02-9/07
Defect
Possible blade clearance issues with factory brake line (refer image below)
Action required
1. Please immediately quarantine stock of any of the above part numbers and advise support@whiteline.com.au of current inventory on hand
2. Note guidelines to check possibly affected stock are as follows;
a. Stock purchased and installed since October 2010 to present.
b. For inventory currently on the shelf please quarantine stock with production batch date on the part number label of September 2010 onwards.
3. Please advise all affected customers within this date range (October 2010 to present) to inspect the clearance of their fitted Whiteline sway bar blade ends (both ends) based on the image below. If support is required in contacting customers please advise support@whiteline.com.au
a. Maximum length of 220mm blade arm to center of the sway bar at the mounting point (refer images below). If unable to inspect or accurately measure we strongly urge customer to take their vehicle to the original installer or nearest authorised Whiteline Performance Center for inspection (for locations click here).
4. Should the bar be deemed to be exceeding the critical length of 220mm or should the customer show concern over this product issue we strongly urge you to please contact support@whiteline.com.au to request a replacement, with the following information;
a. Location/ shipping address
b. Dealer from whom they purchased sway bar in question
c. Picture evidence (this will allow these requests to be processed in a more timely manner).
5. Whiteline is applying its maximum resources to arrange immediate replacement stock however should stock be unavailable at the point of inspection/ request and the car is considered un-roadworthy please undertake the following precautionary measure whilst replacement stock is arranged.
a. We recommend you refit the original factory sway bar
b. If no factory bar is available, we recommend the bar is removed from the vehicle and shortened as per below image.
We apologise for the inconvenience this product issue may cause and Whiteline will provide replacement stock at no charge to the dealer or consumer. Whiteline will also be offering compensation for labour costs via a number of methods suitable to those affected!
~ NOTE - The link above does show pictures, but here is the message from the link. The note can be found on the Whiteline Flatout Facebook page.
Dear valued Whiteline customer,
We wish to advise of a possible production defect tolerance issue regarding the below Whiteline rear sway bars.
Part Numbers
BSR33Z
BSR33XZ
Applicable Vehicles
Subaru Impreza GD1 MY01-02 INCL TURBO & STI 10/00-9/02
Defect
Possible blade clearance issues with factory brake line (refer image below)
Part Numbers
BSR36Z
BSR36XZ
Applicable Vehicles
Subaru Impreza STI GD MY03-04 10/02-9/04
Subaru Impreza GD2 MY03-07 INCL WRX, EXCL STI 9/02-9/07
Saab 9-2X 9-2X 9/02-9/07
Defect
Possible blade clearance issues with factory brake line (refer image below)
Action required
1. Please immediately quarantine stock of any of the above part numbers and advise support@whiteline.com.au of current inventory on hand
2. Note guidelines to check possibly affected stock are as follows;
a. Stock purchased and installed since October 2010 to present.
b. For inventory currently on the shelf please quarantine stock with production batch date on the part number label of September 2010 onwards.
3. Please advise all affected customers within this date range (October 2010 to present) to inspect the clearance of their fitted Whiteline sway bar blade ends (both ends) based on the image below. If support is required in contacting customers please advise support@whiteline.com.au
a. Maximum length of 220mm blade arm to center of the sway bar at the mounting point (refer images below). If unable to inspect or accurately measure we strongly urge customer to take their vehicle to the original installer or nearest authorised Whiteline Performance Center for inspection (for locations click here).
4. Should the bar be deemed to be exceeding the critical length of 220mm or should the customer show concern over this product issue we strongly urge you to please contact support@whiteline.com.au to request a replacement, with the following information;
a. Location/ shipping address
b. Dealer from whom they purchased sway bar in question
c. Picture evidence (this will allow these requests to be processed in a more timely manner).
5. Whiteline is applying its maximum resources to arrange immediate replacement stock however should stock be unavailable at the point of inspection/ request and the car is considered un-roadworthy please undertake the following precautionary measure whilst replacement stock is arranged.
a. We recommend you refit the original factory sway bar
b. If no factory bar is available, we recommend the bar is removed from the vehicle and shortened as per below image.
We apologise for the inconvenience this product issue may cause and Whiteline will provide replacement stock at no charge to the dealer or consumer. Whiteline will also be offering compensation for labour costs via a number of methods suitable to those affected!
08-20-2011, 07:10 PM
#3
Former Sponsor
iTrader: (10)
Join Date: Feb 2004
Location: 865 A Sweetser Ave.Novato, CA (new shop smell too)
Posts: 3,426
Car Info: MY04 STi some call it a race car
we already contacted all our customers last week...none of them have any clearance issues (of the ones we've seen yet) and none of our current inventory is affected.
FYI- its not a recall, its an inspection notice. I'm willing to bet very few people will find this to be an issue. And of the ones that are, it will more likely than not be the cars that are really low/slammed as the lower the car the closer the bar will get to body components and potentially come in contact.
-Noah
FYI- its not a recall, its an inspection notice. I'm willing to bet very few people will find this to be an issue. And of the ones that are, it will more likely than not be the cars that are really low/slammed as the lower the car the closer the bar will get to body components and potentially come in contact.
-Noah
Last edited by LICmotorsports; 08-20-2011 at 07:18 PM.
08-20-2011, 11:38 PM
#6
aka FlukeWRX
Thread Starter
iTrader: (6)
Join Date: Feb 2006
Location: East Bay
Posts: 3,657
Car Info: '03 WRX WRB Sedan
we already contacted all our customers last week...none of them have any clearance issues (of the ones we've seen yet) and none of our current inventory is affected.
FYI- its not a recall, its an inspection notice. I'm willing to bet very few people will find this to be an issue. And of the ones that are, it will more likely than not be the cars that are really low/slammed as the lower the car the closer the bar will get to body components and potentially come in contact.
-Noah
FYI- its not a recall, its an inspection notice. I'm willing to bet very few people will find this to be an issue. And of the ones that are, it will more likely than not be the cars that are really low/slammed as the lower the car the closer the bar will get to body components and potentially come in contact.
-Noah
Definitely figured all of the local shops probably were already notified, but wanted to make sure people did see this as not everyone gets to receive the Excellent Customer Service that all of the local i-Club shops have been providing.
"We apologise for the inconvenience this product issue may cause and Whiteline will provide replacement stock at no charge to the dealer or consumer. Whiteline will also be offering compensation for labour costs via a number of methods suitable to those affected!"
08-22-2011, 11:45 AM
#13
I'm gonna crawl under the car and take a closer look because I'm having some major clunking back there now. But I'm pretty damn sure it has nothing to do with the bar. The Perrin Endlinks are the culprit in my case. Got a seized end link so it's hitting the bar.
02-27-2012, 11:34 AM
#14
Registered User
iTrader: (1)
Join Date: Aug 2011
Location: Santa Cruz
Posts: 139
Car Info: 2002 Subaru WRX Wagon
FWIW, I've had a clunk on the rear end of my car, which became more noticeable after installing Epic Engineering Springs.
I got under the car this weekend and my driver side rear brake line is heavily damaged...
Super Sketchy. I cut off the last hole on the bar, and contacted Whiteline about repair/reimbursement.
I got under the car this weekend and my driver side rear brake line is heavily damaged...
Super Sketchy. I cut off the last hole on the bar, and contacted Whiteline about repair/reimbursement.
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