Little Safelite repair rant...

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Old Sep 9, 2003 | 10:41 AM
  #1  
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Angry Little Safelite repair rant...

well, I cracked my windshield on the way back from Tahoe Saturday.

Called Safelite Autoglass for a mobile appointment.

They came to my work this morning…

1) The guy that came could barely speak English? I mean, how can you offer services if you can barely communicate?
2) He told me it wouldn’t be perfect, but would be much better than it was.
3) well…its worst than it was…

when I told him:
“Euh…its not much better? Looks like someone shot a few pellets in my windshield?” (referring to the little holes he drilled)
he simply replied:
“Well..just get the windshield replaced and get reimburse the repairs.“

its like what the hell...

I know that star chips can be repaired to the point that you can hardly tell, but should I expect the same for cracks? Or am I over reacting?
Old Sep 9, 2003 | 12:59 PM
  #2  
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either way that is terrible customer service to be talking like that to you.....


-Ted
Old Sep 9, 2003 | 01:48 PM
  #3  
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Dahveed aka Robin Hood
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dood get your windshield replaced, not repaired if its totally spidered and isht.

If its a bullseye type that can be filled, that's different...
Old Sep 9, 2003 | 01:53 PM
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I highly reccomend getting your windshield replaced by ABC Glass Company. They are based in Sunnyvale, but will travel to your work and install it in less than an hour. It was $300 for a new windshield replacement. 408-984-6052

And if you tell them that Karl with the blue WRX sent you, they may give you a free tint at the top of your windshield like they did for me.

Lifetime warranty on windshield and seal.
Old Sep 9, 2003 | 02:01 PM
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Originally posted by KurleeDaddeeWRX
I highly reccomend getting your windshield replaced by ABC Glass Company. They are based in Sunnyvale, but will travel to your work and install it in less than an hour. It was $300 for a new windshield replacement. 408-984-6052

And if you tell them that Karl with the blue WRX sent you, they may give you a free tint at the top of your windshield like they did for me.

Lifetime warranty on windshield and seal.

did you go through your insurance company? I just called mine and my deductible is $100.

I might just drive it like that for a while (end of summer) I have plenty of Tahoe trips left before the end of the summer...I would hate to replace it now just to get another chip within a few weeks. Thanks for the heads up tho..

- Luc
Old Sep 9, 2003 | 03:18 PM
  #6  
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Dahveed aka Robin Hood
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From: Robbin' the Hood (Claycord)
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Panel Craft, which is a SUPERB autobody shop in Berkeley, had this company do a perfect job replace my cracked-up windshield:

Oakland Glass (Mobile)
(510) 534-4095

They charge (installed, everything):

MY02/03 Sedan $225
MY02/03 Wagon $240

They did a excellent job!

David
Old Sep 9, 2003 | 03:22 PM
  #7  
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Dahveed aka Robin Hood
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The replacement glass that Oakland Glass uses is PPG, high quality.

It has taken rocks and not chipped, whereas the factory glass would have spidered up! The factory glass is garbage!

Originally posted by Acadian
I might just drive it like that for a while (end of summer) I have plenty of Tahoe trips left before the end of the summer...I would hate to replace it now just to get another chip within a few weeks. Thanks for the heads up tho..

- Luc
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