Good video about modifying cars and shops. BAIC should watch this!
09-13-2012, 01:54 PM
#16
Also, people probably won't post bad reviews if they were treated nicely. For example - If a popular vendor screws up but are very apologetic/sympathetic and try to fix it (even if they can't fix it 100%) you kind of just want to move on. I've had an experience like that. Shop couldn't resolve an issue but bent over backwards in customer service and by letting me borrow their car. Little things can go a long way.
Last edited by subie OCD; 09-13-2012 at 01:56 PM.
09-13-2012, 02:12 PM
#17
Registered User
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Join Date: May 2004
Location: Snatchin' your people up
Posts: 3,779
Car Info: Hilux Double Cab with a Dishka on top
Any swinging dick with a business permit can open a "shop". This is a good resource to use for vetting legitimate shops: Verify A License
If you type in the shop's name and it comes back with "No Records Returned" or if their BAR permit is Delinquent status, that's your first clue as to whether or not you should trust them with your car...
If you type in the shop's name and it comes back with "No Records Returned" or if their BAR permit is Delinquent status, that's your first clue as to whether or not you should trust them with your car...
09-13-2012, 02:33 PM
#18
Technical Know-It-All
Join Date: Oct 2003
Location: Sterling, VA
Posts: 2,123
Car Info: '02 WRX + '15 WRX
Also, people probably won't post bad reviews if they were treated nicely. For example - If a popular vendor screws up but are very apologetic/sympathetic and try to fix it (even if they can't fix it 100%) you kind of just want to move on. I've had an experience like that. Shop couldn't resolve an issue but bent over backwards in customer service and by letting me borrow their car. Little things can go a long way.
or 
. In the mean time, my new engine went bad and this shop, even without an official warranty (where 2 of the mentioned ones had it written), is taking care of it at their own loss and I'm not having to pay a dime.
09-13-2012, 02:38 PM
#19
He definitely makes a lot of good points. A lot of people have very unrealistic expectations in terms of performance, parts selection, longevity, and especially costs.
The worst are the guys that try to do their own work of have their buddies thrash on the car all night before an appointment, come in and expect everything to be running right. In fact those cars usually take many more hours to diagnose, inspect, and fix any leaks and issues before it can run properly. These repairs usually end up costing about as much as it would cost to have us do the installs in the first place. Now don't get me wrong, I'm not saying that no one can do good work on their own, but from what we see, at least 90% of cars that come in like that have some very major issues.
All of that being said, its not always the customer's fault. We've seen many cars come in from popular and reputable shops that have obvious and sometimes very major issues and mistakes. You can't blame the customer for this because they likely did their research and went with a highly recommended shop and did not receive the proper service. Of course we only get to see that side of it, but I'm sure those shops have their own side of the story as well.
At the end of the day, when you modify a car, you have to take responsibility for it and any possible outcome. The shop/mechanic/tuner can't be responsible for 100% of the aftermarket parts on the car and what the end user does with their car. Its up to you guys to take care of your cars and maintain them properly. Its also up to you to try to discover any issues early and address them right away rather than waiting for something catastrophic to happen and start pointing fingers after the fact.
To the same degree, its up to any shop to do their absolute best, check their work, take care of any mistakes ASAP, and most importantly try to educate and inform their customers.
Thanks
-- Ed
The worst are the guys that try to do their own work of have their buddies thrash on the car all night before an appointment, come in and expect everything to be running right. In fact those cars usually take many more hours to diagnose, inspect, and fix any leaks and issues before it can run properly. These repairs usually end up costing about as much as it would cost to have us do the installs in the first place. Now don't get me wrong, I'm not saying that no one can do good work on their own, but from what we see, at least 90% of cars that come in like that have some very major issues.
All of that being said, its not always the customer's fault. We've seen many cars come in from popular and reputable shops that have obvious and sometimes very major issues and mistakes. You can't blame the customer for this because they likely did their research and went with a highly recommended shop and did not receive the proper service. Of course we only get to see that side of it, but I'm sure those shops have their own side of the story as well.
At the end of the day, when you modify a car, you have to take responsibility for it and any possible outcome. The shop/mechanic/tuner can't be responsible for 100% of the aftermarket parts on the car and what the end user does with their car. Its up to you guys to take care of your cars and maintain them properly. Its also up to you to try to discover any issues early and address them right away rather than waiting for something catastrophic to happen and start pointing fingers after the fact.
To the same degree, its up to any shop to do their absolute best, check their work, take care of any mistakes ASAP, and most importantly try to educate and inform their customers.
Thanks
-- Ed
09-13-2012, 02:44 PM
#20
plays well with others
iTrader: (1)
Join Date: Aug 2006
Location: Sac
Posts: 9,923
Car Info: your mother crazy
He definitely makes a lot of good points. A lot of people have very unrealistic expectations in terms of performance, parts selection, longevity, and especially costs.
The worst are the guys that try to do their own work of have their buddies thrash on the car all night before an appointment, come in and expect everything to be running right. In fact those cars usually take many more hours to diagnose, inspect, and fix any leaks and issues before it can run properly. These repairs usually end up costing about as much as it would cost to have us do the installs in the first place. Now don't get me wrong, I'm not saying that no one can do good work on their own, but from what we see, at least 90% of cars that come in like that have some very major issues.
All of that being said, its not always the customer's fault. We've seen many cars come in from popular and reputable shops that have obvious and sometimes very major issues and mistakes. You can't blame the customer for this because they likely did their research and went with a highly recommended shop and did not receive the proper service. Of course we only get to see that side of it, but I'm sure those shops have their own side of the story as well.
At the end of the day, when you modify a car, you have to take responsibility for it and any possible outcome. The shop/mechanic/tuner can't be responsible for 100% of the aftermarket parts on the car and what the end user does with their car. Its up to you guys to take care of your cars and maintain them properly. Its also up to you to try to discover any issues early and address them right away rather than waiting for something catastrophic to happen and start pointing fingers after the fact.
To the same degree, its up to any shop to do their absolute best, check their work, take care of any mistakes ASAP, and most importantly try to educate and inform their customers.
Thanks
-- Ed
The worst are the guys that try to do their own work of have their buddies thrash on the car all night before an appointment, come in and expect everything to be running right. In fact those cars usually take many more hours to diagnose, inspect, and fix any leaks and issues before it can run properly. These repairs usually end up costing about as much as it would cost to have us do the installs in the first place. Now don't get me wrong, I'm not saying that no one can do good work on their own, but from what we see, at least 90% of cars that come in like that have some very major issues.
All of that being said, its not always the customer's fault. We've seen many cars come in from popular and reputable shops that have obvious and sometimes very major issues and mistakes. You can't blame the customer for this because they likely did their research and went with a highly recommended shop and did not receive the proper service. Of course we only get to see that side of it, but I'm sure those shops have their own side of the story as well.
At the end of the day, when you modify a car, you have to take responsibility for it and any possible outcome. The shop/mechanic/tuner can't be responsible for 100% of the aftermarket parts on the car and what the end user does with their car. Its up to you guys to take care of your cars and maintain them properly. Its also up to you to try to discover any issues early and address them right away rather than waiting for something catastrophic to happen and start pointing fingers after the fact.
To the same degree, its up to any shop to do their absolute best, check their work, take care of any mistakes ASAP, and most importantly try to educate and inform their customers.
Thanks
-- Ed
09-13-2012, 02:56 PM
#22
Registered User
iTrader: (4)
Join Date: Aug 2008
Location: Livermore
Posts: 2,127
Car Info: LUMPY CGM 05 WRX
Great video.
Cliff notes on video......Go to a reputable shop, talk to your tuner so they can manage your expectations on your build, and you get what you pay for........
Cliff notes on video......Go to a reputable shop, talk to your tuner so they can manage your expectations on your build, and you get what you pay for........
09-13-2012, 04:35 PM
#24
Haha... no war here. I have many happy customers from the Sacramento area. I also have a couple people in that area who hate my guts for one reason or another. Sadly I can't make everyone happy... such is life and especially this business.
Thanks
-- Ed
Thanks
-- Ed
09-14-2012, 09:07 AM
#28
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iTrader: (1)
Join Date: Jan 2003
Location: North Cal
Posts: 302
Car Info: White 04 Sti
A big problem I always find is that people can't post up the name of the shop they are unhappy with because fan boys will jump all over them. For someone who does not have time to go to meets I look to i-club for reviews. So when I read that someone had a bad experience at so and so shop but they wont say the shop name it does nothing for me. So in the end all i read are positive reviews and unless I go and pay money for something to be done I dont know the real truth.
I mean i can say I didnt have the best experience at Garage1 recently and I will post a review up shortly
I mean i can say I didnt have the best experience at Garage1 recently and I will post a review up shortly
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