tamarick
08-15-2003, 11:27 AM
Here is my story:
I've had my WRX for about a year and a half now. I love it. I noticed about 3 months after I bought it that I had small spots all over it (including under the spoiler and under where the trunk closes) where the paint was cracking. They are small, round spots... EVERYWHERE! I immediately took it in for service. The service manager @ Matt Slap Subaru, John Pharis, (newark DE) Told me he didn't have authorization for that much $$ and I would have to see the regional manager. Fine, I scheduled an appointment. It was postponed...again..and again...until finally...yesterday...the guy looked at it...A Full year and a half later. Needless to say, he denied me coverage under my warranty citing the elusive "chemical fallout" as the cause of my paint problems. I've already hired an attorney and filed complaints with the Attorney General's office and the BBB.
I want to get more people involved in this. Your paint is covered under the manufacturers warranty! If enough of us make stink about it they will have to listen. If anyone would like to contact me you can do so via my website wrxlinks.com.
I've had my WRX for about a year and a half now. I love it. I noticed about 3 months after I bought it that I had small spots all over it (including under the spoiler and under where the trunk closes) where the paint was cracking. They are small, round spots... EVERYWHERE! I immediately took it in for service. The service manager @ Matt Slap Subaru, John Pharis, (newark DE) Told me he didn't have authorization for that much $$ and I would have to see the regional manager. Fine, I scheduled an appointment. It was postponed...again..and again...until finally...yesterday...the guy looked at it...A Full year and a half later. Needless to say, he denied me coverage under my warranty citing the elusive "chemical fallout" as the cause of my paint problems. I've already hired an attorney and filed complaints with the Attorney General's office and the BBB.
I want to get more people involved in this. Your paint is covered under the manufacturers warranty! If enough of us make stink about it they will have to listen. If anyone would like to contact me you can do so via my website wrxlinks.com.