http://store.mauromotorsports.com/index.html

i got screwed from them, and filed a complaint with the better busines bureau

i orderd the front/rear 4pot/2pot rear conversion kits for my wrx, they sent my the fronts and instead of paying the freakin 35% restocking fee im sellin those in the classifieds, theyve been out of stock for the rears for 3 weeks so i called last week and canclled my order 7/7/06, since they they wont return my emails or pick up the phone OR return my voicemails


they owner finally gets back to me with this rude email reply, wtf?! dont buy from them and spread the word that they suck, i got screwed out of $1,000!!! it seems as if they are trying to the the rear calipers in stock asap so they can mail them to me so ill be stuck with them and have to pay the 35% restocking fee even though i CANCELLED THE ORDER,holy crap i hate my life right now



below is the reply i received:

You're the one who wanted us to charge the entire order....now we have to refund you? I don't think that's right on your part. We do not charge our customers for parts that cannot ship and you specifically ordered us to, but now you've changed your mind?

The black rear calipers are coming in tomorrow too...so now we're stuck with the order.


Anthony Mauro
MauroMotorsports Sales Manager
www.mauromotorsports.com
anthony@mauromotorsports.com
631-451-3996 - phone
631-696-5228 - fax

----- Original Message ----- From: "Shiraz Siddiqui" <thescoobymedic@hotmail.com>
To: <sales@mauromotorsports.com>
Sent: Wednesday, July 12, 2006 6:09 PM
Subject: front/rear brake STi brake kits


hi, my name is shiraz siddiqui, a couple of weeks around i bought the front 4pot and rear 2pot caliper conversion kits for my 05 wrx, i decided to keep the fronts since you already sent them out because this way i wont have to pay the 35% restocking fee, however i called in monday to cancel my order for the rear 2pot caliper kits, i havent received my refund for the rear caliper kits yet, i tried calling this week but havent gotten confirmation that this refund has been processed, i would just like to know when i will receive my refund for the rear calipers :)

thanks
-shiraz
*phone number edit
*adderss edit



wow, these guys uberly suck

35%?? jesus christ

WEll, if they are a custom ordered item, I can see them wanting to charge you. As long as they state there is a 35% restocking fee openly, there isnt much you can do

and this kids.. is why you buy from a brick and mortar shop

Sorry, man :( I've heard some bad stuff about them from the RS25 boards. I actually bought springs from them for my 2.5RS, it took forever to get them and those guys almost never call you back when they say they will. Pretty poor service, IMO.

Unless this is a normally stocked part that they won't have trouble selling again quickly, this situation sounds like exactly what the restocking fee is for.

yeah i know about the restocking fee, hence the reason i kept the front 4pots, however these are not custom order items, this horrible store supposedly stocks them, their website says they ship out in a couple days

i need a lawer, any i-club lawyers? :)

so you ordered the complete sti brake upgrade, insisted on paying before they shipped and now you've changed your mind and don't want them, but want them to return your money without any charge to you???

thats too bad man. i ordered twice (bought springs and rsb) from them and it was ok. i guess i was lucky...

Anthony seemed cool, until he stopped responding to my emails. On the "other forum" a guy told me I could get a MRT splitter through them, to which I emailed Anthony about. He told me he could get them, and needed to find out the price. After a few weeks, and multiple emails I never got word back.

Im guessing that you paid with your credit card? Easiest thing to do now, is to file a complaint to your credit card and have them deal with it.

i paid with my check card...and yeah i was wondering about that...im guessin ill just call the phone number on my car on the back

maybe if i threaten him with the fact i told the better business bureau and im gonna get a lawer he'll give me my money

Threatening won't work, because they aren't required to refund special order items. This is standard for any dealer parts department. I would stick to trying to get a refund from them voluntarily.

(repost after thread moved.....)

If you paid with a credit card, you can dispute the charge. You have up to 90 days (I think)
after you get the bill with the charge on it to dispute it with the credit card company.
This can be rather effective as the company won't get their money until the dispute is resolved. The CC company will want you to have tried to resolve the issue before they get involved. This is a good reason to pay for things with a real credit card, not one of these 'check cards'. Consumers have a lot of protection in law that applies to credit cards, but not to debit cards. I think check cards are worse than worthless, and I refuse to even have one. If someone steals my wallet, I want them to be spending the banks money, not mine.

Good luck.

If you use your debit card as a credit card(Visa, MC, etc.) you have the same purchas protections asa "real" credit card.

so you ordered the complete sti brake upgrade, insisted on paying before they shipped and now you've changed your mind and don't want them, but want them to return your money without any charge to you???

no, they ASKED me if i wanted to pay it all now or pay it in halves, i said pay it all, i didnt demand anything... they had the fronts in stock, the rears were out of stock and they had some coming in, its not a special order item, i recieved fronts, decided i didnt want the kit anymore, called them and asked what return procedures are, in the same conversation i decided to not return the front because 35% is about $240 restocking fee just on the front, the rears were not even in stock yet when i cancelled the order during this conversation, i dont think i should have to pay a restocking fee or a penalty since 1. it wasnt special order, and 2. they have a refund policy thate states ITS OK! to return items, so since i never GOT the rears, i figured just canceling my order would be best for me, then to get the rear kits and pay a freakin 35% restocking fee on those too

Wow, what a bunch of rapists. If the part(s) wasn't /weren't special order and they hadn't sent them out yet, then I don't feel you should be liable for a restocking fee, especially if that/those part/parts never left the shelves.

Live and learn, bro. Get a lawyer to send them a nice letter. You'll get your money back.

Yeah they screwed me out of an sti radiator cap. They never sent it to me. They wouldnt send me a tracking # for it or return my emails. To top it off the Perrin stuff i got from them didnt fit.

I would read their return policy first. Does it say restocking fee only applies to special order or to all items. I was going to order something from them but they have yet to reply me with any quotes. It's good to be aware. I wouldn't threaten them thought it wouldn't scare them.

NEVER ORDER FROM THEM! There's very few people are happy with their service, and the rest is just as you described.

I hope you get your money back!

i even have an EMAIL from satan himself (anthony the owner) sayin he WILL REFUND ME, and its been a month...what a jackass

Thanks for posting your experience.
I'm sorry to hear that.35% is way to much for a restocking fee.
I know I will never buy from them.

Excuse me...why not share the entire story correctly.

Yeah that's nice...YET ANOTHER story. This guy calls...orders a full brake kit. We tell him we'll ONLY charge what we have instock (front brake kit) and can ship out. He INSISTS we charge him the entire order because he says, and I quote, "I'll spend the money if you don't charge my card". We ship out the front brake kit and he gets everything A-OK.

We run the entire, as asked to, and he's aware of the special order on the rear black calipers. One week later he's calling to cancel the rear calipers and I said that's fine, but there's a cancellation fee ON THE REARS ONLY since you asked us to run the card for these. He says he wants to return the front brake kit too, but there's obviously going to be a restocking fee on this so then he decides to keep the front kit. Long story short we refund him for the rear calipers and he files a complaint.

Just lovely...

Anthony
www.mauromotorsports.com

no, they ASKED me if i wanted to pay it all now or pay it in halves, i said pay it all, i didnt demand anything...

THIS IS FALSE.....YOUR QUOTE OVER THE PHONE, "I will spend the money if you don't charge my card for it so run the entire order."

Yeah they screwed me out of an sti radiator cap. They never sent it to me. They wouldnt send me a tracking # for it or return my emails. To top it off the Perrin stuff i got from them didnt fit.

Why would we do this? I have 10 caps on the shelf right now...if you claim you didn't get it then I'll ship the cap today. Contact me if you have further questions.

and this kids.. is why you buy from a brick and mortar shop

That means nothing. We've been in business for more then 4 years and we stock A LOT. Just recently we started setting ourselves up in I guess what you would call a "real" warehouse, but that's because of many different reasons. We sell more then $1 million dollars in Subaru parts every year so don't underestimate this business. Every store has it's policies on special orders...this customer was made well aware of them and they're public to everyone who views our site.

Thank you,

Anthony

Anthony, did Shiraz ever receive the refund for the rear brake kit? If so, I would say that the situation is resolved and that this incident is far from the disaster it has been made to appear to be. But if he hasn't, or if you charged him 35% on parts that were never shipped to him, then he has a valid complaint.

Anthony, did Shiraz ever receive the refund for the rear brake kit? If so, I would say that the situation is resolved and that this incident is far from the disaster it has been made to appear to be. But if he hasn't, or if you charged him 35% on parts that were never shipped to him, then he has a valid complaint.

We refunded his card with a 5% cancellation fee...I would NOT charge him a 35% restocking fee on something that was not shipped and delivered so he must have been confused to think I'd attach a 35% fee. He was well aware that the rear brakes were special order and knew well enough that we don't like to charge for parts that don't ship out right away or within 48hrs. The best part is that the calipers came in 2 weeks earlier then expected, but then he decides he'll change his mind last minute.

He wanted to return the front brake kit and I explained to him that there was a 35% restocking fee on that if he did....never-the-less he kept the front brake kit. This is where I think he was confused....thinking I'm going to charge him 35% for the front AND the rear.

I believe 25-35% is standard for most vendors on the net...I guess most people don't even research this when placing an order. It was Shiraz who INSISTED that we charge his card the full amount....not me...by doing this he brought the 5% cancellation fee upon himself.

Running 100% of all orders is not our policy anymore and has not been for the last few years. We might run an authorization for some items, but that's a whole different ball game. If anyone else on this forum has a problem with us that they would like to bring to my attention then please do so in an e-mail to anthony@mauromotorsports.com or PM me. I'll be more then happy to help.

We refunded his card with a 5% cancellation fee...I would NOT charge him a 35% restocking fee on something that was not shipped and delivered so he must have been confused to think I'd attach a 35% fee. He was well aware that the rear brakes were special order and knew well enough that we don't like to charge for parts that don't ship out right away or within 48hrs. The best part is that the calipers came in 2 weeks earlier then expected, but then he decides he'll change his mind last minute.

5% is fair, but the rears aren't special order according to your website. (http://store.mauromotorsports.com/stire2cokitw.html) Out of stock and special order are not the same thing.

He wanted to return the front brake kit and I explained to him that there was a 35% restocking fee on that if he did....never-the-less he kept the front brake kit. This is where I think he was confused....thinking I'm going to charge him 35% for the front AND the rear.

The emails Shiraz posted indicate that he cancelled the order for the rear kit, and that you initially refused to refund him for it because it was "special order." It doesn't mention 35% restocking on the rears, and he specifically mentions it on the fronts as his reason for not returning those.

[I believe 25-35% is standard for most vendors on the net...I guess most people don't even research this when placing an order. It was Shiraz who INSISTED that we charge his card the full amount....not me...by doing this he brought the 5% cancellation fee upon himself.

10-15% is more standard, but that is not relevant since you make the 35% clear on your website. However, any customer has the right to cancel an order, and I honestly can't see the hardship caused by the cancellation. If he hadn't asked to be charged in full up front, you still would have ordered the kit for him, and he still would have cancelled the order.

[Running 100% of all orders is not our policy anymore and has not been for the last few years. We might run an authorization for some items, but that's a whole different ball game.

Credit card merchant agreements require that all orders be shipped within a brief period after being charged, although I can't remember the exact length of time, maybe a week? However, since you made it clear that you didn't have the item in stock, it was certainly not a vilation in this case of the agreement. and if it was me, I'd run authorizations on every order, except for known repeat customers

If anyone else on this forum has a problem with us that they would like to bring to my attention then please do so in an e-mail to anthony@mauromotorsports.com or PM me. I'll be more then happy to help.

This is always the best initial course of action for people who have an issue with a vendor.

The kit he special ordered arrived a few days after he cancelled on a last minute order from Japan that was thrown in as soon as we received his order. We were not breaking any rules of any sort by asking him to pay a cancellation fee on the rear brake kit.

The customer insisted we charge his card, " so he wouldn't spend the money." We did...and this is the aggrivation I received in return.

Restocking fees for other suppliers:

Gruppe-s - 25%
Rallysport - 25%
Z1 - 25%


I will adjust my restocking fee to 25% like the other larger companies my size. But like you mentioned earlier it's made clear on our public site. I haven't seen one company for 10-15% restocking fee which you mention as standard. In fact I saw stores with 10% cancellation fees and that's without even shipping the customer anything! I think our 5% fee is fair...if others think the 35% restocking isn't then I will make ours similar to others out there without question.

Contact me with further questions/problems.

I had bad luck with these guys recently. I was trying to order Rota SubZero's in GunMetal and it never showed up. I called and email them, and I never got a reply. Finally, I filed a dispute with PayPal and I got my money back.

darkonion <--- not happy

Read this whole thread. Nuff said.

http://www.wrxfanatics.com/index.php?showtopic=24141&st=0

Yeah. That really sucks. All I really wanted was a wheel. All they had to do was drop me an email or a phone call or something and let me know what was going on. Like... that's the least they could do if something didn't go right.

I had bad luck with these guys recently. I was trying to order Rota SubZero's in GunMetal and it never showed up. I called and email them, and I never got a reply. Finally, I filed a dispute with PayPal and I got my money back.

darkonion <--- not happy

Yeah unfortunately ROTA said originall that they had the wheel instock. Unfortunately they did not so we had to refund you. Very sorry for the experience.

Read this whole thread. Nuff said.

http://www.wrxfanatics.com/index.php?showtopic=24141&st=0

Yeah that's a lot of old news...it's from 2005, but every business makes mistake. We've had over 5000 customers since 2002 so there's bound to be a few unhappy.

Yeah that's a lot of old news...it's from 2005, but every business makes mistake. We've had over 5000 customers since 2002 so there's bound to be a few unhappy.

Yeah.... you are right its old news. So what you are saying is that you have been screwing people over since 2002?

It's old news but this thread is current. Just showing him a little bit of your business history pal.

You say that every business makes mistakes. This thread shows that you are still making them.

Good luck with your business.

I understand things happen... but as a customer, if something happens beyond either of our control, I should be notified of the problem. I understand that things can get lost in the mail, orders misplaced, etc. Keep in mind that I made an effort to see what the problem was. I called in a few times, left messages, and sent emails. After a month of not getting the item, and a few days of trying to get in contact with the business, I finally had to file a dispute with PayPal which got me my refund.

I don't want to tell you how to run your business. That's really up to you, but as a customer, I expect a certain level of professionalism, and leaving me in the dark for almost a month isn't really professional at all.

I've only had good experiences with mauromotorsports. Anthony has been extremely helpful with answering my technical and product questions. In fact, he's been real honest - recommending less expensive approaches to upgrades.

I ordered some WRX mudflaps from these guys over a year ago. After waiting for weeks and weeks, they finally informed me that the flaps were out of stock. Fine. I e-mailed Mauro and asked them to cancel my order and refund my money. A legitimate company would have complied with my request. Instead, I found out a year later that the money had never been refunded.

After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).

I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.

I should also note that a single apologetic e-mail from this company would have probably cooled me down enough so that I wouldn't have posted this complaint to this message board. As it is, I now feel a responsibility to other customers to help them avoid unpleasant experiences. Perhaps Mauro Motorsports should try to help customers before they feel neglected and ignored. That's the common pattern that I see in these complaints: people who have been kept in the dark.

Yeah.... you are right its old news. So what you are saying is that you have been screwing people over since 2002?

It's old news but this thread is current. Just showing him a little bit of your business history pal.

You say that every business makes mistakes. This thread shows that you are still making them.

Good luck with your business.

BUMP!

Anthony seemed cool, until he stopped responding to my emails. On the "other forum" a guy told me I could get a MRT splitter through them, to which I emailed Anthony about. He told me he could get them, and needed to find out the price. After a few weeks, and multiple emails I never got word back.

Im guessing that you paid with your credit card? Easiest thing to do now, is to file a complaint to your credit card and have them deal with it.

Like he said, Anthony was a cool guy was he was a active vendor on the other forum. I ordered my JDM rain guard from him. He hooked me up with better price than anyone on the other forum and only took couple days to get to my door. He disappeared suddenly and since I don't order stuff from him anymore.

I ordered some WRX mudflaps from these guys over a year ago. After waiting for weeks and weeks, they finally informed me that the flaps were out of stock. Fine. I e-mailed Mauro and asked them to cancel my order and refund my money. A legitimate company would have complied with my request. Instead, I found out a year later that the money had never been refunded.

After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).

I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.

I should also note that a single apologetic e-mail from this company would have probably cooled me down enough so that I wouldn't have posted this complaint to this message board. As it is, I now feel a responsibility to other customers to help them avoid unpleasant experiences. Perhaps Mauro Motorsports should try to help customers before they feel neglected and ignored. That's the common pattern that I see in these complaints: people who have been kept in the dark.

Same exact thing happened to me. I agree. I tried order a wheel from a local vendor (Mach III) before ordering out of state. I put in the order in the evening. The next morning, they left me a message in voice mail and in email inbox letting me know of the situation and that they were unable to fulfill my order. They apologized for the inconvenience and that was that. It wasn't their fault. Things just happen.

However, my experience with Mauro Motorsports wasn't as fun. You can read all about that in my previous post somewhere.