Anyone else get this email.......
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Angry Dan
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Posts: 7,183
From: www.turboculture.com
Car Info: 05 Evo VIII
Anyone else get this email.......
I got this email from vivid today.
" Vivid Racing would like to take the time to introduce itself to the
Subaru community and apologize for past inconveniences. As a pioneer and one of the top selling Subaru parts and enthusiast websites, we have incurred a large amount of growth since we started back in May of 2001. From a small garage based company to a full retail shop with 6 plus employee and a multi million dollar business. We are very proud of our success and attribute that to the help of Nasioc (formerly I-Club), our faithful customers, and mentors that have assisted us along the way.
With another year ahead filled with Magazine coverage,
advertisements, new vehicles and products, our business is expected to grow even further. As we have had our bumps and bruises along the way, we would like to take a moment to explain a bit of Vivid Racing and ask you the valid consumer to let us gain your business again.
Vivid Racing was started with the desire to offer the best parts,
online content, and website to its users and more. As WRX owners we needed parts and had the ambition to help supply you the customer with the hard to get products as well. As the market has gotten larger and larger, we have seen companies jump in and out of the Subaru industry. We have also seen distribution channels change and prices drop. This is all expected with different markets. What Vivid Racing does do is provide more then just a place to buy parts, we provide a experience. We have always ask for input to make our
site more diverse and interesting and have listened to your
suggestions. We have carried just about every part available and
added and dropped product lines throughout the way. What we do do unlike other companies and have a strong distribution channel to get you the products you want. With over $100,000 in Subaru WRX inventory alone, we have many products that our other wherehouses! drop ship for us. As we do for other companies who purchase through us.
Though we want to provide you with the quickest service we can, with the amount of business we do do, it is impossible not to have some foul ups along the way. We know that in this day and age people get very laid back with online communication and Internet companies. Here is what we are going to do to improve our service to you the customer: All orders processed same day and shipped from our location will have a email tracking from our shipping company (ie. FedEx) emailed to our customers email as provided. Orders drop shipped will have tracking number emailed next business day it ships to customer. If order is on backorder, we will notify the customer same day or next business day of order with ETA. If a issue arises that must be discussed or you feel you need more info on, simply contact a manager and it will be handled immediately.
As far as Vivid Racing pricing goes, if you run a business you
understand, if not then here it goes. Each real business has
overhead, such as employees, rent, shipping costs, and more.
Obviously like any other business we have to make a certain percent. Though most of our prices are competitive, we are providing more of a service with our indepth website and stock of products that others do not offer. If there is a price that you want matched, ask us about it. We are people just like you. The most we can say is no. However if you talk to any of our customers that have dealt with us several times, you will know they ALWAYS get taken care of better then retail.
Bottom line is Vivid Racing would like to earn your business back and apologize for any inconveniences. We hope that these new ways to communicate will help in achieving this. We our offering all customers that have had a bad experience with Vivid Racing to let us have another chance with your business. Simply call one of the owners, Rob or Dan, and talk about your situation and mention this letter. We will look up your order and let you know how we can compensate you and gain your trust in Vivid Racing. We think you will be happy with the discounts and service.
We would appreciate your feedback and thank you for your time in allowing us to regain your business. We hope you and your vehicle are having fun as that is why we are all hear.
Sincerely,
Dan Mermelstein
Rob Rohn
Vivid Distributing LLC
Owners "
" Vivid Racing would like to take the time to introduce itself to the
Subaru community and apologize for past inconveniences. As a pioneer and one of the top selling Subaru parts and enthusiast websites, we have incurred a large amount of growth since we started back in May of 2001. From a small garage based company to a full retail shop with 6 plus employee and a multi million dollar business. We are very proud of our success and attribute that to the help of Nasioc (formerly I-Club), our faithful customers, and mentors that have assisted us along the way.
With another year ahead filled with Magazine coverage,
advertisements, new vehicles and products, our business is expected to grow even further. As we have had our bumps and bruises along the way, we would like to take a moment to explain a bit of Vivid Racing and ask you the valid consumer to let us gain your business again.
Vivid Racing was started with the desire to offer the best parts,
online content, and website to its users and more. As WRX owners we needed parts and had the ambition to help supply you the customer with the hard to get products as well. As the market has gotten larger and larger, we have seen companies jump in and out of the Subaru industry. We have also seen distribution channels change and prices drop. This is all expected with different markets. What Vivid Racing does do is provide more then just a place to buy parts, we provide a experience. We have always ask for input to make our
site more diverse and interesting and have listened to your
suggestions. We have carried just about every part available and
added and dropped product lines throughout the way. What we do do unlike other companies and have a strong distribution channel to get you the products you want. With over $100,000 in Subaru WRX inventory alone, we have many products that our other wherehouses! drop ship for us. As we do for other companies who purchase through us.
Though we want to provide you with the quickest service we can, with the amount of business we do do, it is impossible not to have some foul ups along the way. We know that in this day and age people get very laid back with online communication and Internet companies. Here is what we are going to do to improve our service to you the customer: All orders processed same day and shipped from our location will have a email tracking from our shipping company (ie. FedEx) emailed to our customers email as provided. Orders drop shipped will have tracking number emailed next business day it ships to customer. If order is on backorder, we will notify the customer same day or next business day of order with ETA. If a issue arises that must be discussed or you feel you need more info on, simply contact a manager and it will be handled immediately.
As far as Vivid Racing pricing goes, if you run a business you
understand, if not then here it goes. Each real business has
overhead, such as employees, rent, shipping costs, and more.
Obviously like any other business we have to make a certain percent. Though most of our prices are competitive, we are providing more of a service with our indepth website and stock of products that others do not offer. If there is a price that you want matched, ask us about it. We are people just like you. The most we can say is no. However if you talk to any of our customers that have dealt with us several times, you will know they ALWAYS get taken care of better then retail.
Bottom line is Vivid Racing would like to earn your business back and apologize for any inconveniences. We hope that these new ways to communicate will help in achieving this. We our offering all customers that have had a bad experience with Vivid Racing to let us have another chance with your business. Simply call one of the owners, Rob or Dan, and talk about your situation and mention this letter. We will look up your order and let you know how we can compensate you and gain your trust in Vivid Racing. We think you will be happy with the discounts and service.
We would appreciate your feedback and thank you for your time in allowing us to regain your business. We hope you and your vehicle are having fun as that is why we are all hear.
Sincerely,
Dan Mermelstein
Rob Rohn
Vivid Distributing LLC
Owners "
Pr0n King
iTrader: (3)
Joined: Nov 2002
Posts: 26,618
From: The Land of Rocks
Car Info: Turncoat Turbo
Registered User
Joined: Nov 2002
Posts: 103
From: now on, things are gonna change around here!
"6 plus employees"!
WOW!
What is that, like 7?
Holy shift! Where do I send my money?!?!
Will
ps ya know for an official spam letter they really should fix the typos...I count at least 5
WOW!
What is that, like 7?
Holy shift! Where do I send my money?!?!
Will
ps ya know for an official spam letter they really should fix the typos...I count at least 5
Last edited by WillRX; Jan 22, 2003 at 11:26 PM.
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