boo hoo they wont cover my trans
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Joined: Sep 2003
Posts: 171
boo hoo they wont cover my trans
heres a case.customer has 2 wrx's and takes out 3-4 gear set.later takes out the same in his other car.next first car takes out 3-4 agian and told him this is last time.he swears he is not beating on it.on a test drive with him,he slips up during talk and admits to beating on it racing.one week later he scatters the pressure plate and sends it buried into the trans.now
hes crying that to be covered.just for thought when everyone questions why we judge on this matter ,now you see are side.and yes the car has mods.
hes crying that to be covered.just for thought when everyone questions why we judge on this matter ,now you see are side.and yes the car has mods.
Last edited by SUBARU_TECH; Sep 17, 2003 at 05:33 PM.
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this is HARDLY the case with many of our transmission issues... I broke 3rd gear cruising down the thruway, 3 months after the initial rebuild (due to grinding that started when i got the car). There was no abuse whatsoever involved, and I am being denied coverage. There is many cases in which the transmission is abused, and people try and get warranty coverage, but sometimes techs and SOA do need to look a bit more in depth to this issue and see if there might of been another cause of its failure in some instances.
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What about all the cases where the driver claims his car wasn't abused, the dealership opens up the transmission and agrees it was a defective part and not abused and is ready to replace it, and then the regional rep declares the case to be abuse over the phone and the warranty claim is denied WITHOUT ever seeing the transmission, despite a trained Subaru technician saying the opposite?
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Joined: Sep 2003
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rexotua-when did you have the 3-4 gearset replaced-maybe you have the wrong tech working on ur car-also there is a updated 3-4 gear set that is a new to solve this problem-depending if this part was available at the time of your rebuild-the tech should have installed this new set-if you have the reciept with the date on it i would glady give you the new part numbers and when the parts update came available-you may have a case then-
CABAL-did you have to pay for the trans to be taken apart and put back together after the (dsm) said he wouldnt cover it- if you didnt-then subaru would have had to pay the tech for that work-it would have been wise for him to eat the parts also and make a subaru customer happy-something does sound right here-or ur (dsm) has no clue what he-she is doing to judge over the tech-unless the tech had no clue- i would take it higher-but in most cases the dsm is finally-
CABAL-did you have to pay for the trans to be taken apart and put back together after the (dsm) said he wouldnt cover it- if you didnt-then subaru would have had to pay the tech for that work-it would have been wise for him to eat the parts also and make a subaru customer happy-something does sound right here-or ur (dsm) has no clue what he-she is doing to judge over the tech-unless the tech had no clue- i would take it higher-but in most cases the dsm is finally-
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Joined: Dec 2002
Posts: 1,839
From: Folsom, CA
Car Info: 02 WRX/05 Legacy
Originally posted by Silver arrow
I know you're probably a literate person but I can't figure out what the heck you post says. Complete and coherant sentences would be nice.
I know you're probably a literate person but I can't figure out what the heck you post says. Complete and coherant sentences would be nice.
Thread Starter
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Joined: Sep 2003
Posts: 171
that is one of the part numbers of new set.there should be one more with the number of #32605aa140.if not there is the proble.you have to use the new synchro hub with this new gear set.posted at,5/13/02
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Joined: Feb 2003
Posts: 307
From: Burbank, California
Car Info: 05 CGM FXT STi
Ill keep you all updated, my court date is sept 29th. I would love to see SOA prove that I abused my car...hell I want them to prove to me that I abused it, at least then I would feel better that there was a reason for it to break with 4000 miles on the ODO. The law of averages, if we deny warranty to 100 people and only 10% sue, guess what? SOA doesnt lose money. Now if everybody would take action when a company takes advantage of consumer's rights then this BS would stop. No company has the right to deny a warranty unless they can prove that you did something to void it. Rant Rant Rant, blah blah blah.
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the only other reason i can give you is that they didnt correct the shift forks.they are not adjustable,but selectable meaning that there is mulltiple forks with different offsets.or is it a abuse problem.sorry cant leave that out.
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ok i just finshed the job today.and guess what,yes subaru did cover the repairs for him.even after stating that there was not going to be another warranty repair for him on his trans.glad to see that it happened this way and he should be happy.he launched the clutch so hard that it sent metal from the clutch into the starter.ill post some pics.if someone could help me thou.this owner had a (b.o.v) that he took off before he came in.he had to heat up and smash the cross over tubing on the inter-cooler to make it fit.does someone no of this design of b.o.v that needs to be done like this.obviously a stand off plate would have been in order here.a sticker under the hood named (bosal performance) is there if this helps.ty