mauro motorsports - i got screwed
03-07-2007, 01:15 PM
#31
Registered User
Join Date: Sep 2003
Location: New Castle, PA
Posts: 132
Car Info: 02 WRX
03-10-2007, 11:08 PM
#32
Chicks dig me. April Fool's!
iTrader: (31)
Join Date: Apr 2006
Location: Fremont, CA
Posts: 10,989
Car Info: 1997 Impreza, 2014 BRZ
Yeah. That really sucks. All I really wanted was a wheel. All they had to do was drop me an email or a phone call or something and let me know what was going on. Like... that's the least they could do if something didn't go right.
03-21-2007, 10:43 AM
#33
Registered User
Join Date: Apr 2004
Location: Long Island
Posts: 9
Car Info: STI
Originally Posted by darkonion
I had bad luck with these guys recently. I was trying to order Rota SubZero's in GunMetal and it never showed up. I called and email them, and I never got a reply. Finally, I filed a dispute with PayPal and I got my money back.
darkonion <--- not happy
darkonion <--- not happy
03-21-2007, 10:44 AM
#34
Registered User
Join Date: Apr 2004
Location: Long Island
Posts: 9
Car Info: STI
Originally Posted by eclipse0001
03-22-2007, 05:44 PM
#35
Registered User
Join Date: Sep 2003
Location: New Castle, PA
Posts: 132
Car Info: 02 WRX
Originally Posted by mauromotorsport
Yeah that's a lot of old news...it's from 2005, but every business makes mistake. We've had over 5000 customers since 2002 so there's bound to be a few unhappy.
It's old news but this thread is current. Just showing him a little bit of your business history pal.
You say that every business makes mistakes. This thread shows that you are still making them.
Good luck with your business.
03-25-2007, 01:41 PM
#36
Chicks dig me. April Fool's!
iTrader: (31)
Join Date: Apr 2006
Location: Fremont, CA
Posts: 10,989
Car Info: 1997 Impreza, 2014 BRZ
I understand things happen... but as a customer, if something happens beyond either of our control, I should be notified of the problem. I understand that things can get lost in the mail, orders misplaced, etc. Keep in mind that I made an effort to see what the problem was. I called in a few times, left messages, and sent emails. After a month of not getting the item, and a few days of trying to get in contact with the business, I finally had to file a dispute with PayPal which got me my refund.
I don't want to tell you how to run your business. That's really up to you, but as a customer, I expect a certain level of professionalism, and leaving me in the dark for almost a month isn't really professional at all.
I don't want to tell you how to run your business. That's really up to you, but as a customer, I expect a certain level of professionalism, and leaving me in the dark for almost a month isn't really professional at all.
04-03-2007, 06:35 PM
#37
Registered User
Join Date: Mar 2007
Location: PA
Posts: 6
Car Info: 2004 WRX Sedan Prem
I've only had good experiences with mauromotorsports. Anthony has been extremely helpful with answering my technical and product questions. In fact, he's been real honest - recommending less expensive approaches to upgrades.
12-17-2007, 08:06 AM
#38
Registered User
Join Date: Nov 2007
Location: Tahoe
Posts: 2
Car Info: Subaru 2002 WRX
Another Bad Review of Mauro Motorsports
I ordered some WRX mudflaps from these guys over a year ago. After waiting for weeks and weeks, they finally informed me that the flaps were out of stock. Fine. I e-mailed Mauro and asked them to cancel my order and refund my money. A legitimate company would have complied with my request. Instead, I found out a year later that the money had never been refunded.
After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).
I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.
After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).
I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.
12-17-2007, 08:14 AM
#39
Registered User
Join Date: Nov 2007
Location: Tahoe
Posts: 2
Car Info: Subaru 2002 WRX
One little follow up note
I should also note that a single apologetic e-mail from this company would have probably cooled me down enough so that I wouldn't have posted this complaint to this message board. As it is, I now feel a responsibility to other customers to help them avoid unpleasant experiences. Perhaps Mauro Motorsports should try to help customers before they feel neglected and ignored. That's the common pattern that I see in these complaints: people who have been kept in the dark.
12-17-2007, 06:12 PM
#40
Yeah.... you are right its old news. So what you are saying is that you have been screwing people over since 2002?
It's old news but this thread is current. Just showing him a little bit of your business history pal.
You say that every business makes mistakes. This thread shows that you are still making them.
Good luck with your business.
It's old news but this thread is current. Just showing him a little bit of your business history pal.
You say that every business makes mistakes. This thread shows that you are still making them.
Good luck with your business.
12-22-2007, 06:31 PM
#41
Anthony seemed cool, until he stopped responding to my emails. On the "other forum" a guy told me I could get a MRT splitter through them, to which I emailed Anthony about. He told me he could get them, and needed to find out the price. After a few weeks, and multiple emails I never got word back.
Im guessing that you paid with your credit card? Easiest thing to do now, is to file a complaint to your credit card and have them deal with it.
Im guessing that you paid with your credit card? Easiest thing to do now, is to file a complaint to your credit card and have them deal with it.
12-23-2007, 12:52 AM
#42
Chicks dig me. April Fool's!
iTrader: (31)
Join Date: Apr 2006
Location: Fremont, CA
Posts: 10,989
Car Info: 1997 Impreza, 2014 BRZ
I ordered some WRX mudflaps from these guys over a year ago. After waiting for weeks and weeks, they finally informed me that the flaps were out of stock. Fine. I e-mailed Mauro and asked them to cancel my order and refund my money. A legitimate company would have complied with my request. Instead, I found out a year later that the money had never been refunded.
After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).
I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.
After e-mailing and calling the company over a period of several weeks, giving them ample time to respond, the company now refused to communicate with me. I still have never heard back from this company after realizing the refund was not processed (not even a single e-mail in response to the missing refund).
I did, however, report them to the Better Business Bureau and to PayPal. Fortunately, PayPal activated my claim and was able to secure a refund from these guys! I'll tell you one thing, if you give Mauro Motorsports money, stay on top of your order and send your credit company after them as soon as something seems amiss. They apparently have sticky fingers. As for myself, I will stay well away from them and make purchases with businesses that have more integrity, or at least better communication skills.
I should also note that a single apologetic e-mail from this company would have probably cooled me down enough so that I wouldn't have posted this complaint to this message board. As it is, I now feel a responsibility to other customers to help them avoid unpleasant experiences. Perhaps Mauro Motorsports should try to help customers before they feel neglected and ignored. That's the common pattern that I see in these complaints: people who have been kept in the dark.
However, my experience with Mauro Motorsports wasn't as fun. You can read all about that in my previous post somewhere.
