Cobb Accessport Warranty- NEW
#1
Registered User
Thread Starter
iTrader: (3)
Join Date: May 2013
Location: Walnut Creek, CA
Posts: 162
Car Info: 2004 Subaru WRX Java Black Pearl
Cobb Accessport Warranty- NEW
Ok I have a question.
I just bought an accessport from a member on here who has great itrader ratings, nice guy too.
I used it on my car works great. It was brand new when I bought, I was the 1st person to use it.
I've had it for a week now.
I unmarried it from my car and tried to use it on my brothers car as his was an 02 and this is a Sub-001
It bricked his ECU, the car wouldn't start and the AP wouldn't flash it back, then, my AP died. It won't turn on. I plug it into my car and my computer- NOTHING.
SO, we had to take another car on our trip. Pain.
I took his ECU out and brought it with my accessport because I read that under COBB's 1 year warranty they have fixed situations like mine quickly.
My concern is that I am not the original retail purchaser. SO if I call them will they not help me because I bought it from someone else and not them, even though it was untouched and brand new out of the box when I got it.
PLEASE HELP!
If necessary I can go through the person I bought it from to make sure they honor the warranty. He is pretty nice and I believe he would help me. He bought this device 1 month ago and I just got it from him.
Thanks.
I just bought an accessport from a member on here who has great itrader ratings, nice guy too.
I used it on my car works great. It was brand new when I bought, I was the 1st person to use it.
I've had it for a week now.
I unmarried it from my car and tried to use it on my brothers car as his was an 02 and this is a Sub-001
It bricked his ECU, the car wouldn't start and the AP wouldn't flash it back, then, my AP died. It won't turn on. I plug it into my car and my computer- NOTHING.
SO, we had to take another car on our trip. Pain.
I took his ECU out and brought it with my accessport because I read that under COBB's 1 year warranty they have fixed situations like mine quickly.
My concern is that I am not the original retail purchaser. SO if I call them will they not help me because I bought it from someone else and not them, even though it was untouched and brand new out of the box when I got it.
PLEASE HELP!
If necessary I can go through the person I bought it from to make sure they honor the warranty. He is pretty nice and I believe he would help me. He bought this device 1 month ago and I just got it from him.
Thanks.
#6
What exactly does it do? Do you turn the key and get all the noises etc just wont turn over? If it is just a locked ecu call cobb and let them know and you will be taken care of..I had the same issue with my ecu just locking up and car would not turn over gave cobb a call and had my ecu flashed and my AP updated with all the new maps, Cobb has the best customer service.
#7
Registered User
iTrader: (5)
What exactly does it do? Do you turn the key and get all the noises etc just wont turn over? If it is just a locked ecu call cobb and let them know and you will be taken care of..I had the same issue with my ecu just locking up and car would not turn over gave cobb a call and had my ecu flashed and my AP updated with all the new maps, Cobb has the best customer service.
So I took out his ecu and ap and told Robby he's going to need to send it into Cobb for this issue. Unfortunately these things happen from time to time.
After reading a bit apparently only the ap needs to be reflashed by Cobb and the ecu should then be able to accept new maps or unlocked. I personally never had to deal with this so I'm wondering what your experience is and whether he will need a new ecu flash or just ap repair.
#8
My AP was still working i only had a "locked" ecu i went through all the steps cobb asked plus checked the plug on the passenger kick panel etc with no luck.I then shipped the ECU & AP to cobb the process was very easy gave them a call told them what was going on did steps asked then was asked to ship in,was allways updated with what was going and options
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