You need 911? Well you didn't tell us.

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Old Mar 23, 2005 | 06:00 PM
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You need 911? Well you didn't tell us.

Originally Posted by CNN
HOUSTON, Texas (AP) -- Texas sued the nation's largest Internet-based phone service provider Tuesday, saying Vonage failed to clearly inform customers they cannot automatically dial 911 when they sign up.
I love Vonage's response

Originally Posted by Vonage
"We're at a loss as to what they want us to change, but we're open to any changes they want," Schulz said.
http://www.cnn.com/2005/TECH/interne....ap/index.html
Old Mar 23, 2005 | 06:15 PM
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-1 for vonage... **** you vonage, you'll nevar get my business!
Old Mar 23, 2005 | 06:15 PM
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Well, I mean, IF the phone company truly does inform their customers multiple times about the need to sign up for the emergency number service seperately, I don't see the grounds for the suit.

Though it does seem odd that they don't offer it as a base. I thought it was pretty much standard.
Old Mar 23, 2005 | 06:18 PM
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911 is a joke.
Old Mar 23, 2005 | 06:31 PM
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Originally Posted by soggynoodles
911 is a joke.
That's also a good point.

911: 911 how can I help you?
my alarm company: we have an alarm going off at the sonicsuby residence
911: ROGER, rolling!!!!!


** 1 hour later **

officer: what seems to be the problem?
me: ....
Old Mar 23, 2005 | 06:32 PM
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Have any of you had to call 911 before?
Old Mar 23, 2005 | 06:43 PM
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Originally Posted by VIBEELEVEN
Have any of you had to call 911 before?
Yeah, but not for myself. More like "Hey, I just passed this car on fire at xxxx" or "I just saw a major pileup at xxxx"

I've also worked in a call center (not answering the phones, more like dicking around buying crap on eBay while they paid me to work on their mapping software ).
Old Mar 23, 2005 | 06:45 PM
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There should be no reason at all that someone should be able to deny 911 service in their house. It should be everywhere there is a phone without having to ask.

911 shouldn't be something you set up it should just be there.
Old Mar 23, 2005 | 06:46 PM
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Yeah, I never had to (knock on wood)call for myself but I did for a domestic dispute, because my buddy lived next to a bar, they came lightning quick! But I live in Napa so I'm sure they,re pretty bored.

Last edited by VIBEELEVEN; Mar 23, 2005 at 06:48 PM.
Old Mar 23, 2005 | 06:46 PM
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Originally Posted by VIBEELEVEN
Have any of you had to call 911 before?
Yeah, to report the a car accident I was in.
Old Mar 23, 2005 | 06:48 PM
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I used to work in an emergency dispatch center. People talking **** about the 911 process itself need to shut the hell up.

Complain about resources on the streets, that cops are slow to respond, whatever, but the people in 911 are doing one of the most stressful jobs out there. Try to have someone screaming at you on one hand, deleiver emergency medical advice, coordinate multiple resources (ambulance, police, helicopters, fire equipment) and backfill those resources so you still retain coverage over your response area..........and then talk.

I used to coordinate air tanker strikes and unit coverage for 3 counties with some of the highest wildfire rates in the country, and I've been on the phones when one of my best friend's mothers called in because his dad was dying of a heart attack, when people I know have been in car accidents, when I've knowingly sent men and women into situation where people die.

Talk ****, but think about what it would be like if they weren't there.
Old Mar 23, 2005 | 06:52 PM
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Originally Posted by Aaron@S-S
I used to work in an emergency dispatch center. People talking **** about the 911 process itself need to shut the hell up.

Complain about resources on the streets, that cops are slow to respond, whatever, but the people in 911 are doing one of the most stressful jobs out there. Try to have someone screaming at you on one hand, deleiver emergency medical advice, coordinate multiple resources (ambulance, police, helicopters, fire equipment) and backfill those resources so you still retain coverage over your response area..........and then talk.

I used to coordinate air tanker strikes and unit coverage for 3 counties with some of the highest wildfire rates in the country, and I've been on the phones when one of my best friend's mothers called in because his dad was dying of a heart attack, when people I know have been in car accidents, when I've knowingly sent men and women into situation where people die.

Talk ****, but think about what it would be like if they weren't there.
Word. The system as a whole may have a few weak links, but dispatchers are the bomb.
Old Mar 23, 2005 | 06:53 PM
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I've called a couple times in a couple different cities. Columbus was asinine, a mentally handicapped guy had his wheelchair break and ended up head first in the street from the sidewalk. I explained this all to the 991 op, then they put me thru to the fire dept. whom I had to explain it to all over again! Eventually we ended up flagging down a fire truck that was passing by.

Other was for my accident, cops took forever, but that's just because that's what they do in my city.

Last time was when my neighbor had a heart attack in his driveway, response time was actually pretty good.
Old Mar 23, 2005 | 06:59 PM
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Originally Posted by Aaron@S-S
People talking **** about the 911 process itself need to shut the hell up.Talk ****, but think about what it would be like if they weren't there.
+1
Old Mar 23, 2005 | 07:06 PM
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so has anyone here used vonage service? i'm thinking of switching from sbc long distance unlimited to vonage since it's about half the price.



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