wolfen42
11-27-2002, 09:35 AM
Well. I promised I'd put up reviews of the dealerships I've dealt with so here's the first one.
First I want to emphasize that this is my opinion of the dealership based on my experiences with them.
My wife and first I stopped by Jeff Wyler subaru because it was in an easily accessible location near Forest Fair mall and they had Subarus. We looked around their lot after a shopping trip and liked what we saw so we decided to check back during business hours on Monday the 11th.
When we arrived we were still undecided about what we were looking for so when an older salesman named Dave approached us and talked with us about their various vehicles everything seemed fine at first. He told us that he was retired and was just doing the car salesman thing to get out of the house. This led us to expect a somewhat more relaxed sales style from him and that's what we got. He showed us the cars in their salesroom and suggested that we return on Saturday(Nov 16th) for a test drive.
We left and did some more reading and made sure we had info on dealer prices and holdback on the various Subaru models and checked also for values for our 1996 Corolla. (we were still trying to decide if we were going to trade it in or not)
We stopped by the dealership during the week to quickly check something we hadn't looked at much (rear passenger seating in the WRX) and since Dave wasn't around a younger guy named Rodney showed us where the floor model was. He seemed to be a bit more of a car enthusiast than Dave and was very enthusiastic about us coming in for test drives of various cars on Saturday. On our way out he pointed out a previous model year outback sport to us and said we should check it out also.
We arrived at the dealership on Saturday the 16th bright and early and were met by Rodney on our way in. We mention the outback to him again and he said he'd grab the keys for that outback so we could test drive it. He said something like, "it's last year's model so we could let you have it for invoice!" We said "sounds good see you outside". He went back inside and Dave appeared and said pretty much the same thing. We said Rodney went to grab the keys and he hurried back inside. We saw them meet inside the glass doors and a quiet discussion ensued with Rodney returning inside. I'm assuming that Dave thought Rodney was trying to steal his customers or something.
We got in the outback and took it for a test drive. It was a nice enough car but the seats were definitely not as comfortable as the WRX and oddly enough there seemed to be less leg room for my wife in the passenger seat. (She needs to be able to stretch her legs because of knee problems)
When we got back to the dealership we went inside to their WRX and yes, it WAS much more comfortable so we told dave we really weren't interested in the outback and asked if we could test drive a WRX next.
That was where it started to go downhill. He refused to let us test drive one.
I thought that was a bit odd but we kept talking with him and mentioned that we might be trading in our Corolla so he asked for the keys to go take a look at it.
We were standing it the glass cubicle at the entrance so we got to watch him. It was odd. He walked out to the outback where I had parked it. Sat down in it and lit up a cigarette! (my wife is REALLY allergic so that REALLY ticked me off :mad: ) He then got out and stood with his back to the wind and smoked for a while then walked over to our car, sat down in it, then got back out and came back to us. I'm not sure if he was still smoking when he was in our car but I had steam coming out my ears at this point.
Now, I'm a quiet guy and I really dont yell at people so we decided we were going to leave and go watch the Harry Potter 2 matinee once we got our keys back.
I'm guessing that he didn't know we were watching and was just
killing time. Anyway, he came walking back and I watched him take my keys and put them in this odd little pocket on the vest he was wearing.
He came in and we said we were leaving because we weren't interested in the outback. He kept trying to convince us that we wanted that car but we wanted to go to a dealership who'd sell us a WRX at this point. He said something about wanting to talk to his manager to tell him everything was alright or something like that and started off with our keys.
I stopped him and asked for our keys back and he did the "Oh! These keys?!" thing.
He then went and talked to his manager. I'm really not sure WHAT he felt he needed to talk with him about.
Anyway, we waited for him to come back, I'm not sure why, we were just being polite I guess, we'd already said we were leaving. He came back and tried to physically block us from leaving and tried to argue with us about getting that last year outback.
First I want to emphasize that this is my opinion of the dealership based on my experiences with them.
My wife and first I stopped by Jeff Wyler subaru because it was in an easily accessible location near Forest Fair mall and they had Subarus. We looked around their lot after a shopping trip and liked what we saw so we decided to check back during business hours on Monday the 11th.
When we arrived we were still undecided about what we were looking for so when an older salesman named Dave approached us and talked with us about their various vehicles everything seemed fine at first. He told us that he was retired and was just doing the car salesman thing to get out of the house. This led us to expect a somewhat more relaxed sales style from him and that's what we got. He showed us the cars in their salesroom and suggested that we return on Saturday(Nov 16th) for a test drive.
We left and did some more reading and made sure we had info on dealer prices and holdback on the various Subaru models and checked also for values for our 1996 Corolla. (we were still trying to decide if we were going to trade it in or not)
We stopped by the dealership during the week to quickly check something we hadn't looked at much (rear passenger seating in the WRX) and since Dave wasn't around a younger guy named Rodney showed us where the floor model was. He seemed to be a bit more of a car enthusiast than Dave and was very enthusiastic about us coming in for test drives of various cars on Saturday. On our way out he pointed out a previous model year outback sport to us and said we should check it out also.
We arrived at the dealership on Saturday the 16th bright and early and were met by Rodney on our way in. We mention the outback to him again and he said he'd grab the keys for that outback so we could test drive it. He said something like, "it's last year's model so we could let you have it for invoice!" We said "sounds good see you outside". He went back inside and Dave appeared and said pretty much the same thing. We said Rodney went to grab the keys and he hurried back inside. We saw them meet inside the glass doors and a quiet discussion ensued with Rodney returning inside. I'm assuming that Dave thought Rodney was trying to steal his customers or something.
We got in the outback and took it for a test drive. It was a nice enough car but the seats were definitely not as comfortable as the WRX and oddly enough there seemed to be less leg room for my wife in the passenger seat. (She needs to be able to stretch her legs because of knee problems)
When we got back to the dealership we went inside to their WRX and yes, it WAS much more comfortable so we told dave we really weren't interested in the outback and asked if we could test drive a WRX next.
That was where it started to go downhill. He refused to let us test drive one.
I thought that was a bit odd but we kept talking with him and mentioned that we might be trading in our Corolla so he asked for the keys to go take a look at it.
We were standing it the glass cubicle at the entrance so we got to watch him. It was odd. He walked out to the outback where I had parked it. Sat down in it and lit up a cigarette! (my wife is REALLY allergic so that REALLY ticked me off :mad: ) He then got out and stood with his back to the wind and smoked for a while then walked over to our car, sat down in it, then got back out and came back to us. I'm not sure if he was still smoking when he was in our car but I had steam coming out my ears at this point.
Now, I'm a quiet guy and I really dont yell at people so we decided we were going to leave and go watch the Harry Potter 2 matinee once we got our keys back.
I'm guessing that he didn't know we were watching and was just
killing time. Anyway, he came walking back and I watched him take my keys and put them in this odd little pocket on the vest he was wearing.
He came in and we said we were leaving because we weren't interested in the outback. He kept trying to convince us that we wanted that car but we wanted to go to a dealership who'd sell us a WRX at this point. He said something about wanting to talk to his manager to tell him everything was alright or something like that and started off with our keys.
I stopped him and asked for our keys back and he did the "Oh! These keys?!" thing.
He then went and talked to his manager. I'm really not sure WHAT he felt he needed to talk with him about.
Anyway, we waited for him to come back, I'm not sure why, we were just being polite I guess, we'd already said we were leaving. He came back and tried to physically block us from leaving and tried to argue with us about getting that last year outback.