Today is the day I hear back from Maita about my whole bumper ****up.

:\

Today is the day I hear back from Matia about my whole bumper ****up.

:\

I predict.......NO BUMPER FOR YOU!!! So says the parts nazi, brother of the soup nazi.

Today is the day I hear back from Matia about my whole bumper ****up.

:\
They'd better take care of you, dude. Thus far, their handling of this situation has been complete bull****.

They'd better take care of you, dude. Thus far, their handling of this situation has been complete bull****.

yea it's costing me too much of my time. :mad:

Lets all swarm up with our subies & take the bumper!!! mad max yo!

This is what i woke up to this morning.

Ed,
Sorry to tell you, no on the bumper. There is no more to disscuss anymore. So if you need to go flame me or the Maita's on how you think you treated, then go ahead. I will be on to tell my side of the story if you start flaming. I have tried in so manys to take care of you, but is't not the way you want it.

Chris

My reply.


The fact that you can't fix a problem that you caused because you got the incorrect part number is just plane stupid. I trusted you with my correct VIN number and had faith in you to provide me with the correct part for my car. Now because of your mistake, I have to pay for a new bumper and paint? Don't you think that sounds wrong? Making me pay for another bumper doesn't make things right. You still come up on top in the end. I thought you were here to help the Subaru community. That's what you've been preaching on these boards but from the look of things, it's not what you practice. All I asked for was just a bumper. Is it hard for you to eat the cost of 150 to help a customer out? I already did my part and provided you my VIN number. You should be the one to correct the problem.

This is what i woke up to this morning.



My reply.


The fact that you can't fix a problem that you caused because you got the incorrect part number is just plane stupid. I trusted you with my correct VIN number and had faith in you to provide me with the correct part for my car. Now because of your mistake, I have to pay for a new bumper and paint? Don't you think that sounds wrong? Making me pay for another bumper doesn't make things right. You still come up on top in the end. I thought you were here to help the Subaru community. That's what you've been preaching on these boards but from the look of things, it's not what you practice. All I asked for was just a bumper. Is it hard for you to eat the cost of 150 to help a customer out? I already did my part and provided you my VIN number. You should be the one to correct the problem.
Yea I'm on ed's side...i dont know the entire details...but if ed DID give you the CORRECT vin# then it is the fault of the dealer if they got the wrong part IMO...i dont know what chris jones does there or his status...but just go to the parts manager or even GM if possible :)

Ed,
Sorry to tell you, no on the bumper. There is no more to disscuss anymore. So if you need to go flame me or the Maita's on how you think you treated, then go ahead. I will be on to tell my side of the story if you start flaming. I have tried in so manys to take care of you, but is't not the way you want it.

Chris

That is messed up, if Maita made the mistake and ordered the wrong part, not only should they eat the cost of the new one, but they should have the correct part painted and exchange it for the painted wagon bumper you have...

This is what i woke up to this morning.
My reply.

The fact that you can't fix a problem that you caused because you got the incorrect part number is just plane stupid. I trusted you with my correct VIN number and had faith in you to provide me with the correct part for my car. Now because of your mistake, I have to pay for a new bumper and paint? Don't you think that sounds wrong? Making me pay for another bumper doesn't make things right. You still come up on top in the end. I thought you were here to help the Subaru community. That's what you've been preaching on these boards but from the look of things, it's not what you practice. All I asked for was just a bumper. Is it hard for you to eat the cost of 150 to help a customer out? I already did my part and provided you my VIN number. You should be the one to correct the problem.
Well said Ed, this is a seriously effed up situation...

Ed, that's bull****. Parts ****ed up and ordered the wrong thing. You as a customer are not responsible for verifying part numbers, etc; that's why they *pay* someone to do that job; he's supposed to know what you need.

Maita should be helping with the whole cost, since they caused the issue; the fact that they can't even help out with a new skin after their screwup says loads about how much they care about repeat customers.

So just how did Chris Jones try to take of you?
Has Maita made this type of mistake in the past?

I have absolutely no problems with getting parts from AutoWest.

So just how did Chris Jones try to take of you?
Has Maita made this type of mistake in the past?

I have absolutely no problems with getting parts from AutoWest.

He said he can do one of two things.

1. He offered to sell me a bumper at a discounted cost.
2. I return my painted bumper and he'll replace it with a unpainted one.

Apperently this has been a problem with them. Chris Jones told me he had a couple of painted bumpers in the back that were "mistakes" (aka painted the wrong bumper)

2. I return my painted bumper and he'll replace it with a painted one.



This option sounds fair, but I am guessing that you had intended to type "unpainted". If he did offer to replace your painted bumper with an unpainted bumper, that offer is total crap...

This option sounds fair, but I am guessing that you had intended to type "unpainted". If he did offer to replace your painted bumper with an unpainted bumper, that offer is total crap...

sorry I meant unpainted.

I only wish they would have said that to me. :( :mad:

Is Maita related to Stevens Creek (http://www.i-club.com/forums/showthread.php?t=109552&page=1&pp=20&highlight=creek)by chance?

Maita is so horrible. Worst service EVER. Like I was telling you the other day, Ed, contact SOA and make sure they know about how Maita is treating their customers. When I did, they handled it.

Maita is so horrible. Worst service EVER. Like I was telling you the other day, Ed, contact SOA and make sure they know about how Maita is treating their customers. When I did, they handled it.

Yea I'm going to have to do that. Thanks for the help.

ed, have you tried just kicking the dude in the balls?

Ed, if you had told us all about this episode and not said who the dealer was, I would have thought it was SubieGal. :-\

Maita is so horrible. Worst service EVER. Like I was telling you the other day, Ed, contact SOA and make sure they know about how Maita is treating their customers. When I did, they handled it.


+1, talk to SOA. I garuntee you, you will magically get a new bumper painted, hell maybe even show them this thread show them that it's not just me that is getting pissed that they are screwing you out of your money

That's ****ing bull****, I bought my car from Maita, but if they want to treat costumers like that.... **** them!! I'll drive to auburn

This is what i woke up to this morning.



My reply.


The fact that you can't fix a problem that you caused because you got the incorrect part number is just plane stupid. I trusted you with my correct VIN number and had faith in you to provide me with the correct part for my car. Now because of your mistake, I have to pay for a new bumper and paint? Don't you think that sounds wrong? Making me pay for another bumper doesn't make things right. You still come up on top in the end. I thought you were here to help the Subaru community. That's what you've been preaching on these boards but from the look of things, it's not what you practice. All I asked for was just a bumper. Is it hard for you to eat the cost of 150 to help a customer out? I already did my part and provided you my VIN number. You should be the one to correct the problem.

that is such a bs reply from him. he should be bending over backwards to correct his mistake before it goes any higher. do you by chance have an invoice showing your VIN # and the incorrect bumper part number?

I still haven't gotten a reply back from chris jones. :mad:

I still haven't gotten a reply back from chris jones. :mad:
convoy time!

I still haven't gotten a reply back from chris jones. :mad:
Try this:

http://www.kcra.com/call3/1682022/detail.html

Having a consumer problem with a local store, restaurant, or service provider? Tell us as much information as you feel comfortable sharing. Call (916) 447-2255, M-F, from 11 a.m. to 1 p.m.
http://images.ibsys.com/2005/0429/4433232_80X60.jpg

ah that would be maximum ownage.

Try this:

http://www.kcra.com/call3/1682022/detail.html

Having a consumer problem with a local store, restaurant, or service provider? Tell us as much information as you feel comfortable sharing. Call (916) 447-2255, M-F, from 11 a.m. to 1 p.m.
http://images.ibsys.com/2005/0429/4433232_80X60.jpg

This gets my approval! But, I wonder why they want to you to call and interrupt some poor intern's lunch? :confused:

This gets my approval! But, I wonder why they want to you to call and interrupt some poor intern's lunch? :confused:


Because interns don't get lunch. they're worthless sacks of **** who work for nothing.

































I mean..I dont know.

This gets my approval! But, I wonder why they want to you to call and interrupt some poor intern's lunch? :confused:
the phone is for the weirdos who haven't let go of the old way. There is an online form that works twentee fo sevin.

contact SOA, then call the news, then you can even bring up what SOA says and OWN the dealership and SOA if it comes down to it.

This gets my approval! But, I wonder why they want to you to call and interrupt some poor intern's lunch? :confused:



Thank you for your submission!

Please click here to return to our homepage.


I'm emailing soa as we speak

THANK YOU
Thank you for submitting your comments to Subaru of America, Inc.

Now, it's the waiting game.

So I get another pm tonight..

Ed,
The first time you came into Maita was in a White WRX Wagon, that was the vin we used. Then for 1 month you sat on the bumper, never looked at it, never did a pre-fit. After the bumper gets painted, you then call me and say oh, the bumper is wrong. I have a Sedan. I only go by what you give me. As i have said before, I will take you painted bumper back, and give you a unpainted Sedan bumper back. I can't give you $200 back on the wrong painted bumper. It won't happen. That is what I can do.

So what your saying is, that you would rather keep the painted wrong bumper than have a correct bumper unpainted? If that is what you want. I will not continue to go back and fourth on this issue. If you want it, I will be there on Saturday.

The blue bumper needs to come back in good condition. If it looks thrash, I don't want it back.

AND MY REPLY

You shouldn't care what I came in. I could have come in a forester. Would you have given me a forester bumper then? I was using another car to transport my bumper. I could never have given you that wagon's VIN number because it was NOT MY CAR. While I was at the parts counter, I pulled out my insurance card with my car's VIN number and in front of another witness, read to you my vin number. Why can't you admit that you gave me the wrong part? All I want is a front sedan bumper painted in WRB. That is all. Have your body shop paint it. I'm not asking for money, All I'm asking is for you to do the right thing and provide me a wrb wrx sedan bumper. I'll gladly return back the incorrect bumper you sold me.

ed

Ed,
The first time you came into Maita was in a White WRX Wagon, that was the vin we used. Then for 1 month you sat on the bumper, never looked at it, never did a pre-fit. After the bumper gets painted, you then call me and say oh, the bumper is wrong. I have a Sedan. I only go by what you give me. As i have said before, I will take you painted bumper back, and give you a unpainted Sedan bumper back. I can't give you $200 back on the wrong painted bumper. It won't happen. That is what I can do.

So what your saying is, that you would rather keep the painted wrong bumper than have a correct bumper unpainted? If that is what you want. I will not continue to go back and fourth on this issue. If you want it, I will be there on Saturday.

The blue bumper needs to come back in good condition. If it looks thrash, I don't want it back.

Wait wait wait... So let me get this straight, he wants the bumper back in good condition? If I where you and it really came down to you giving the painted bumper back, I think I would sand off all the paint, and give it to him un-painted, because if he will only accept it painted, but won't give you a new bumper painted that's b.s.

That's total BS. Just because he showed up in a wagon, if he gave them the VIN from his sedan, it's Maitas fault.

That's total BS. Just because he showed up in a wagon, if he gave them the VIN from his sedan, it's Maitas fault.

Well here was my reply.

AND MY REPLY

You shouldn't care what I came in. I could have come in a forester. Would you have given me a forester bumper then? I was using another car to transport my bumper. I could never have given you that wagon's VIN number because it was NOT MY CAR. While I was at the parts counter, I pulled out my insurance card with my car's VIN number and in front of another witness, read to you my vin number. Why can't you admit that you gave me the wrong part? All I want is a front sedan bumper painted in WRB. That is all. Have your body shop paint it. I'm not asking for money, All I'm asking is for you to do the right thing and provide me a wrb wrx sedan bumper. I'll gladly return back the incorrect bumper you sold me.

ed

I'd repaint the bumper a couple of shades different so it looks fine by itself. But when he goes to use it on a WRB car it doesn't match at all.

Wait for it. Wait for it. BURRRRNN.

speaking of bumpers......
What is the major difference between the two bumpers?

Width.

I'd repaint the bumper a couple of shades different so it looks fine by itself. But when he goes to use it on a WRB car it doesn't match at all.

Wait for it. Wait for it. BURRRRNN.


Ya, but seeing their costumer service they wouldn't even consider that a possibility that the bumper is darker. They will just blame it on the paint fading on the costumers car and say that, that isn't our problem...:rolleyes: **** Maita

Well here was my reply.

does the vin appear on any of their paperwork? even old service records? anything that could show that they have the vin for your wrx sedan on file should be enough ammunition to sink his battleship.

that is such a bogus reply from chris. what if you rolled up in a ford pickup, would you have gotten a bumper for a ford pickup?

Well here was my reply.
If you get a chance, be sure to put some info in the iclub reviews section regarding your experience ;)

If you get a chance, be sure to put some info in the iclub reviews section regarding your experience ;)

yea my old positive review is still in there and need to remove it first. :(

Well here is SOA's reply

Dear Mr. Molina:

Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative Subaru dealership experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers.

I am working to get more information from the dealer regarding your concern. As soon as I get more information I will pass it along to you.

If you have any questions regarding this response, please call us at 1-800-SUBARU-3 (1-800-782-2783) and refer to Case # 861773. Thank you for bringing this incident to our attention so that we can document your concerns and make the necessary contacts to resolve your issue.

Best wishes,

Chenell Lassiter
Subaru of America, Inc.
Customer/Dealer Services Department


Now, we wait.

Well here is SOA's reply

Dear Mr. Molina:

Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative Subaru dealership experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers.

I am working to get more information from the dealer regarding your concern. As soon as I get more information I will pass it along to you.

If you have any questions regarding this response, please call us at 1-800-SUBARU-3 (1-800-782-2783) and refer to Case # 861773. Thank you for bringing this incident to our attention so that we can document your concerns and make the necessary contacts to resolve your issue.

Best wishes,

Chenell Lassiter
Subaru of America, Inc.
Customer/Dealer Services Department


Now, we wait.

If you need a witness I'm there :D

Wow, I'm surprised SOA got back to you so quick. It'll be interesting to see what happens...

Well here is SOA's reply

Dear Mr. Molina:

Thank you for visiting the Subaru Web site and for taking the time to contact us. I am sorry to hear of your negative Subaru dealership experience. We are sincerely interested in assuring that our customers receive the best possible service from all Subaru dealers.

I am working to get more information from the dealer regarding your concern. As soon as I get more information I will pass it along to you.

If you have any questions regarding this response, please call us at 1-800-SUBARU-3 (1-800-782-2783) and refer to Case # 861773. Thank you for bringing this incident to our attention so that we can document your concerns and make the necessary contacts to resolve your issue.

Best wishes,

Chenell Lassiter
Subaru of America, Inc.
Customer/Dealer Services Department


Now, we wait.


I wonder what the dealers response will be...

"uhh, well he showed up in a wagon, so even though he gave us the VIN from a sedan and told us he wanted a sedan bumper, we went ahead and ordered a wagon bumper anyway..."

T-will - SOA is pretty fast in responding and handling these issues. They took care of my complaint in about 4 days.

Wow, I'm surprised SOA got back to you so quick. It'll be interesting to see what happens...
That is an automated response...

Hopefully this gets taken care of, it is a majorly effed up situation. I have to say I am discouraged by how unwilling Maita has been to step up to the plate and do the right thing here.

Currently Active Users Viewing this Thread: 2 (2 members and 0 guests)
sybir, MrSubaru



Hey Chris, your lack of a vendor account is showing. Might want to cover that up.

Currently Active Users Viewing this Thread: 2 (2 members and 0 guests)
sybir, MrSubaru



Hey Chris, your lack of a vendor account is showing. Might want to cover that up.
:rotfl:

ummm

Could there be a resoluction in sight?

Ed,
Bring me your painted bumper, I will be glad to exchange it for you.

You still don't need to slander of talk **** about me or the dealership. that's not cool.

My reply
So you're going to exchange it for a painted WRB sedan bumper?

How am I talking shiet about you? I am just telling my side of the story.

Could there be a resoluction in sight?



My reply
So you're going to exchange it for a painted WRB sedan bumper?

How am I talking shiet about you? I am just telling the my side of the story.


:banana: He finally did the right thing.... maybe... could just be more dealership run around bull****...


Maybe he got that SOA phone call...

:banana: He finally did the right thing.... maybe... could just be more dealership run around bull****...


Maybe he got that SOA phone call...
werd.

Well, I hope so.

Here's some eye candy for ya'll

***EYE CANDY REMOVED!!** :p

ummm

Well, I hope so.

Here's some eye candy for ya'll

OMGYOUHAVEAHOTSISTER!!! Send me her myspace link! :D

Well,
Here we go. Time to tell the story. Ed sat on a bumper for well over a month. Never looked at it, never try to match it up to make sure it was right. So he goes and paints it. It's wrong. Ok, as I have said before. I would replace it with the correct bumper, but am not going to paint it or pay for the paint. Yes, I talked to Subaru.

For everybody to jump on the bandwagon and start flaming because they don't know the whole story is bull****! Just like the whole Alfas & Subaru or SS. I have bent over backwards for ED!

Go ahead and flame me Ed, tell me how I scewed you. Were a bad Dealership. A simple mistake. That's no need for slander.

I told Subaru the same thing i told you.
So wait, you're saying the customer is obligated to test fit a part in case you are incompetent? It shouldn't matter that he "sat" on it for a month, he ordered a sedan bumper and your parts guys gave him a wagon bumper. Plain and simple. He painted the bumper assuming your parts department gave him the proper part. If you were to provide proper customer service, a feat of which I know your dealer is incapable, you would provide him a bumper (the right one this time) and cover his costs for the painting. Had you provided the correct bumper in the first place, this never would have been an issue.

So wait, you're saying the customer is obligated to test fit a part in case you are incompetent? It shouldn't matter that he "sat" on it for a month, he ordered a sedan bumper and your parts guys gave him a wagon bumper. Plain and simple. He painted the bumper assuming your parts department gave him the proper part. If you were to provide proper customer service, a feat of which I know your dealer is incapable, you would provide him a bumper (the right one this time) and cover his costs for the painting. Had you provided the correct bumper in the first place, this never would have been an issue.
werd up!

ummm

It' all comes down to return the bumper for the proper one. Unpainted or end of subject. The choice is Ed's not yours.
Don't forget the choice the rest of us have to make..

Whether or not to EVER shop at Maita for anything.

My choice is no. I will never buy a Maita car. I won't buy Maita parts and I won't deal with Maita "service". You guys are horrible to your customers.

It' all comes down to return the bumper for the proper one. Unpainted or end of subject. The choice is Ed's not yours.

And it's my choice to never shop at Maita Subaru for anything again. I actually need a core support to fix my car... guess what Mr. Jones you can EADIA because I'm sure as hell not driving out there for the joke that you call Costumer service. **** that!!! Why do people go to dealerships and spend the extra money? Because we tend to want to believe dealerships are more competent, which obviously Maita is not. So because you won't pair for his couple hundred dollars worth of paint(whoopty doo!!! you guys probably get it dirt cheap) you have no lost at least a handful of costumers.

Hell I won't even buy another car from you guys, no point to drive 20 minutes to Maita when I can just go to a closer dealership and at least give my money to someone who won't admit that they are an incompetent **** up, who can't even get the right VIN number or bumper to a costumer, then wants the bumper back painted... You are what we like to call the skid mark of society Mr. Chris Jones, you are the reason we have all come to hate dealers because you don't give a **** about anyone.. all you wanna do is rape costumers, and screw being honest. We have all heard your side of the story now, and guess what... Ed already said your side, actually he said it word for word what you said, since he copied and pasted the email directly... and guess what, we still think you are a dip **** and owe ed the money for his paint... End of story, until you do so You will never see a dime from me... period....


Don't forget the choice the rest of us have to make..

Whether or not to EVER shop at Maita for anything.

My choice is no. I will never buy a Maita car. I won't buy Maita parts and I won't deal with Maita "service". You guys are horrible to your customers.

+12... I guess that... what? Maybe 50 dollars worth of paint? Means that much to him... :rolleyes:

And it's my choice to never shop at Maita Subaru for anything again. I actually need a core support to fix my car... guess what Mr. Jones you can EADIA because I'm sure as hell not driving out there for the joke that you call Costumer service. **** that!!! Why do people go to dealerships and spend the extra money? Because we tend to want to believe dealerships are more competent, which obviously Maita is not. So because you won't pair for his couple hundred dollars worth of paint(whoopty doo!!! you guys probably get it dirt cheap) you have no lost at least a handful of costumers.

Hell I won't even buy another car from you guys, no point to drive 20 minutes to Maita when I can just go to a closer dealership and at least give my money to someone who won't admit that they are an incompetent **** up, who can't even get the right VIN number or bumper to a costumer, then wants the bumper back painted... You are what we like to call the skid mark of society Mr. Chris Jones, you are the reason we have all come to hate dealers because you don't give a **** about anyone.. all you wanna do is rape costumers, and screw being honest. We have all heard your side of the story now, and guess what... Ed already said your side, actually he said it word for word what you said, since he copied and pasted the email directly... and guess what, we still think you are a dip **** and owe ed the money for his paint... End of story, until you do so You will never see a dime from me... period....

+13

ummm

All I want is the correction to be made. I gave you my car's VIN number and felt assured that the dealership (out of all places) Would have the correct bumper for me and not this "oh, I thought you were in a wagon bit so umm here's a wagon bumper"

This is not the first time youve messed up an order of mine. Remember those hoses I order a while back? WEll what happend there? I called it, gave you PART NUMBERS and was assured it was going to be sent in 4 - 5 days (they had to order the parts from up north)
So the 5th day goes by and still no parts. I call in to check on my parts order and guess what happend? You forgot my parts order all together. Remember when I was on the phone trying to remember the part numbers off the top of my head. I was pretty upset at the time. So that mishap delayed me another week just because of your mistake.

Thanks. :\

All you guys have nothing to do but flame people on the internet when you don't get your way. I have taken care of I-clubbers all day. We were trying to work it out, but Ed had to air his dirty laundry and you guys all jump on the band wagon. Just Like Alfas & Subaru and SS. Call it what you want flame me, whatever. You don't even know me. For all the **** that your guys are talking. ED DEAL IS DONE!

Chris, you're not a very smart person, are you?

I don't know you and I don't know the details of Ed's situation here. There could be a whole other side to the story and I always try to give the other party the benefit of the doubt.

However, I own two Subarus and I will tell you right now that, based on your last post above, I will never do business with you or Maita Subaru. You don't know the first thing about customer service, or you would have never opened your mouth. You could have simply posted that you would take care of things offline. But instead you got butt hurt over some internet ramblings and alienated a good segment of your customer base.

Ignoring the fact that it *sounds* like Maita made a mistake and is not accepting full responsibility, if this is how you react to a customer complaint I do not want to do business with you.



*************************

Ed, if this is indeed a mistake on Maita's part, I suggest you go to the Parts Manager and then the owner at Maita. Give Maita every chance to own up and make the situation right. If that fails, print out all of your correspondence and pursue this through small claims court.

On the other hand, if Maita steps up and makes things right, be sure and post back here.

hah!

/yeah, I know not a meaningful reply, but I can't help celebrating this guys ****ups.

We can reach out farther than the internet.... we could go park all our subarus with maita plate frames in front of maita & hold signs informing people of the sh1tty customer service and the "tough sh1t" attitude that they have towards their customers, some of which send a large chunk of their income every month to maita to pay for their cars.

I don't see the problem here. Maita made a mistake and is offering to swap the bumpers, but you also want Maita to pay for a mistake sogy made? That's just not right. I've dealt with parts dep. of many dealerships and have learned to check all parts right away. I've gotten parts that do not fit lots of times. Most of them didn't fit because manufacturer changed the part, but still used the same part number. (I’ve had one like this with Chris and he worked with me through, he checked all the manuals, and got others involved. Turned out manufacturer changed the part in the middle of the year, so same models comes with 2 different parts under same part number and only the new part is being shipped, while old one is no where to be found) There were honest mistakes by parts dep. workers and where promptly exchanged.

Maita is willing to fix their mistake. Now it is up to sogy to fix his. Painting bumper skin without even trying to fit it first is pretty stupid. Assumption is the mother of all **** ups. I've had stock covers that didn't fit because some wise ass put 2 holes inch down from where it should have been. But this is not about mistake Chris made. This mistake is just a reason for the thread. All I can see is Chris being harassed for not being a vendor on the forum, but when he offers free stuff no one has any problems with that.

This is just another drama time. How about EQTuning? Last year he was burned on a cross for saying Nate made mistakes in tunes. Now there are several “SS ****ed up”, “SS ****ed up again”, “more prove SS ****ed up” threads and little or no defense of SS what so ever. But here is the kicked, after you have had a chance to meet and EQTuning, he actually is what he claimed to be, an hones tuner that knows what he is doing. How come none of you still defending SS? You were so vigorous in his defense back then, where are you now???? So EQTuning was right, wasn't he? All the road dyno tuning isn't crap any more huh? (Just the fact that one of the current co-owners of the DB-tuning was treating to use his government given privileges to shut EQTuining down permanently lets EQTuning use the dyno says something doesn’t it?) Now you are doing the same thing to Chris. Fine, your choice. I've always used Maita for cars and parts, never had a problem. I always got 15-20% discount not even asking for it. Chris was always good to me and always spent time with me he didn't have to spend. Reading this crap made me sick. If sogy was stupid enough to not test fit the cover before he painted it, Chris has nothing to do with this. That's sogy's problem, not Maitas. Learn from your mistakes, don't blame them on others. Like our governor says “You are just a bunch of girly men!”

What the hell does S-Squared or EQ Tuning have to do with Maita and their parts department?

I don't see the problem here. Maita made a mistake and is offering to swap the bumpers, but you also want Maita to pay for a mistake sogy made?

I stopped at that point while reading your post, because Ed didnt make the mistake. He gave Maita the VIN for his WRX SEDAN and they ordered a wagon skin. The only mistake Ed made was trusting them to not **** up the order, and then trusting that they would rectify it.

This shouldnt even be an issue!

1.Customer gives VIN to dealer for a part.
2.Dealership gives wrong part.
3.Customer has part painted, this costs money.
4.Incorrect part does not fit.
5.Customer now in the hole money wise because of dealership's error.
6.Dealership refuses to exchange painted bumper for a painted bumper.....??????

W T F? There is NO logical reason the customer should eat the cost of paint due to the dealerships mistake. I mean...c'mon! A painted bumper for a painted bumper is VERY fair!!

Assumption is the mother of all **** ups.

D U H! ! ! ! Tell that to miata, they gave him a freakin WAGON bumper!!

So let me get this straight, if i buy a new house and the first storm that comes through makes the roof collapse on my head its my fault for not crawling up in the attic & making sure the construction is correct? its my problem that i trusted the builders to do it right? thats the biggest load of crap that ive ever heard & its a total cop out

Here may be this will help.

1 wrong skin was ordered not painted.
2 offer to trade wrong skin for right skin was made.
3 Chris would be just as glad to exchange unpainted wrong skin for unpainted right skin
4 sogy paid to paint it, not Maita or any one else.
5 sogy refused to trade painted for not painted.
6 sogy refused the offer by Chris to sell his pained, and sell him not painted at a discount
7 Chris is made look like an ass for giving him options

SS and EQTuning are just an example from the past. Most of you trusted and believed SS was the bastes tuner, now it turns out he did half-ass jobs on a number of cars. What lesson did you learn from this? Obviously none. I'm done arguing here. Believe what you want, it's your problem not mine.

I think drdray is making assumptions...and we all know now, assuming is the mother of all ****ups :)

So let me get this straight, if i buy a new house and the first storm that comes through makes the roof collapse on my head its my fault for not crawling up in the attic & making sure the construction is correct? its my problem that i trusted the builders to do it right? thats the biggest load of crap that ive ever heard & its a total cop out
Exactly. And if Maita is the builder they'll replace the house but not repaint it for you. But only if you returned the house in perfect condition so they could resell it.

So let me get this straight, if i buy a new house and the first storm that comes through makes the roof collapse on my head its my fault for not crawling up in the attic & making sure the construction is correct? its my problem that i trusted the builders to do it right? thats the biggest load of crap that ive ever heard & its a total cop out


Actually you have to inspect and sign a release that you have inspected the house and it was in acceptable condition. So, yes, you are correct. It's your **** up because you was given the opportunity to do that and you have failed.

I think drdray is making assumptions...and we all know now, assuming is the mother of all ****ups :)

I'm not. All are facts.

Here may be this will help.
1 wrong skin was ordered not painted.



Correction:

1) Proper skin was ordered. Maita delivered wrong skin. Problem not discovered until the customer is out of pocket due to Maita delivering the wrong skin.

I'm not. All are facts.

How would you know if its a fact if you aren't part of the situation, doesn't make sense. To me, you are making assumptions based on what you heard.

Here may be this will help.

1 wrong skin was ordered not painted.
2 offer to trade wrong skin for right skin was made.
3 Chris would be just as glad to exchange unpainted wrong skin for unpainted right skin
4 sogy paid to paint it, not Maita or any one else.
5 sogy refused to trade painted for not painted.
6 sogy refused the offer by Chris to sell his pained, and sell him not painted at a discount
7 Chris is made look like an ass for giving him options

SS and EQTuning are just an example from the past. Most of you trusted and believed SS was the bastes tuner, now it turns out he did half-ass jobs on a number of cars. What lesson did you learn from this? Obviously none. I'm done arguing here. Believe what you want, it's your problem not mine.
I'm glad you're done arguing because your arguments, spelling and grammar are piss poor.

You seem to miss the fact that MAITA ORDERED THE WRONG PART IN THE FIRST PLACE. The customer isn't obligated to test fit a part before getting it painted, he shouldn't have to. The parts department at a Subaru dealership should be competent enough to order the right part for a car when the customer provides a VIN number and specifies a year/make/model in addition. If Maita wanted to take care of their customer, they'd eat the $200 it cost Ed to paint his bumper, and give Ed a proper bumper and cover his original costs to paint it. Maita could then recover some of their losses by selling the bumper as a painted piece. They'd be out maybe $100 or so max and they'd have a happy customer to boot. $100 is a small price to pay to keep a customer happy and coming back to buy more parts in the future, unfortunately Maita doesn't seem to be able to see that.

Correction:

1) Proper skin was ordered. Maita delivered wrong skin. Problem not discovered until the customer is out of pocket due to Maita delivering the wrong skin.

You're twisting the facts, read what Chris said.

SS and EQTuning are just an example from the past. Most of you trusted and believed SS was the bastes tuner, now it turns out he did half-ass jobs on a number of cars. What lesson did you learn from this? Obviously none. I'm done arguing here. Believe what you want, it's your problem not mine.

I'm still not following you. So EQ or S-Squared painted the bumper? You are making the assumption that everyone here thinks the same and has the same opinion about everything. And if you knew anything about anything, you'd realize thats a stupid assumption to make. Please, this is about a customer unhappy with maita, no need to bring other shops into this.

You're twisting the facts, read what Chris said.

To be perfectly honest, Chris has called me names on this forum and has lied to me countless times. I'll believe Ed's story before Chris', unless there is compelling evidence otherwise (which has yet to be proven).

So everyone that buys a house has to be a certified building inspector?? COME ON man you cant win this arguement... maita are "parts specialists" and the guy gave them the CORRECT VIN NUMBER and they gave him the wrong part... who is actually going to dissasemble their front end & test fit a goddamn OEM bumper they got from the DEALERSHIP with a CORRECT VIN???! its not like this is some brand new bumper design from a sweatshop in burma... he spent a lot of money at the dealership trusting them to be the experts and they SCREWED UP plain & simple

I'm glad you're done arguing because your arguments, spelling and grammar are piss poor.

You seem to miss the fact that MAITA ORDERED THE WRONG PART IN THE FIRST PLACE. The customer isn't obligated to test fit a part before getting it painted, he shouldn't have to. The parts department at a Subaru dealership should be competent enough to order the right part for a car when the customer provides a VIN number and specifies a year/make/model in addition. If Maita wanted to take care of their customer, they'd eat the $200 it cost Ed to paint his bumper, and give Ed a proper bumper and cover his original costs to paint it. Maita could then recover some of their losses by selling the bumper as a painted piece. They'd be out maybe $100 or so max and they'd have a happy customer to boot. $100 is a small price to pay to keep a customer happy and coming back to buy more parts in the future, unfortunately Maita doesn't seem to be able to see that.

I could care less what you think of my grammar and spelling.

If you buy something you should check that it is what you want, not assume. You are give the oportunity to do so at you own will. All it is now is a blame game.

I'm glad that you are not twisting facts as nKoan did.

To be perfectly honest, Chris has called me names on this forum and has lied to me countless times. I'll believe Ed's story before Chris's, unless there is compelling evidence otherwise.
Not to mention the fact that in correspondence with Ed, Chris admitted to ordering a wagon bumper because Ed originally showed up in a white WRX wagon. So basically Chris admitted fault and then tried to blame shift to Ed for not test fitting the bumper, something Ed is not obligated to do.

So everyone that buys a house has to be a certified building inspector?? COME ON man you cant win this arguement... maita are "parts specialists" and the guy gave them the CORRECT VIN NUMBER and they gave him the wrong part... who is actually going to dissasemble their front end & test fit a goddamn OEM bumper they got from the DEALERSHIP with a CORRECT VIN???! its not like this is some brand new bumper design from a sweatshop in burma... he spent a lot of money at the dealership trusting them to be the experts and they SCREWED UP plain & simple

You have 2 options here:

1 Do inspection yourself
2 Pay some one to do it.

There is a member here that does home loans or selling houses, ask him. He'll explan the process for you.

drdray, one other quick question, why is it that you only show up on our forums when Maita is involved? Are you an employee of Maita as well? or are you just a friend of Chris?

Not to mention the fact that in correspondence with Ed, Chris admitted to ordering a wagon bumper because Ed originally showed up in a white WRX wagon. So basically Chris admitted fault and then tried to blame shift to Ed for not test fitting the bumper, something Ed is not obligated to do.


nKoan, here is your prove from someone that you trust and know.

nKoan, here is your prove from someone that you trust and know.

You mean, the proof that Maita ****ed up and delivered the wrong part to Ed?

drdray, one other quick question, why is it that you only show up on our forums when Maita is involved? Are you an employee of Maita as well? or are you just a friend of Chris?

waiting on an answer.

drdray, one other quick question, why is it that you only show up on our forums when Maita is involved? Are you an employee of Maita as well? or are you just a friend of Chris?


I'm a customer. Have no affiliation with Maita or SOA. I've had my grudges with service manager or 2 from very same Maita. SOA was very helpful at the time. I like the new manager better.

nKoan, here is your prove from someone that you trust and know.
You forgot the part where Ed told him he had a sedan and gave him the VIN # from his sedan..

You mean, the proof that Maita ****ed up and delivered the wrong part to Ed?


Correction, ordered.

I'm a customer. Have no affiliation with Maita or SOA. I've had my grudges with service manager or 2 from very same Maita. SOA was very helpful at the time. I like the new manager better.

Then, I must know, how do you know the details of this deal so well. And all of us are left in the dark? What about a personal affiliation with Chris?

You forgot the part where Ed told him he had a sedan and gave him the VIN # from his sedan..


Yet another prove that order was ****ed up.

Then, I must know, how do you know the details of this deal so well. And all of us are left in the dark? What about a personal affiliation with Chris?

No personal affiliation with Chris. All details are in the very thread you are reading.

I fail to see the logic in your thinking... so i go buy my new subaru from maita and a week later the motor spins a bearing, the cause is found to be an obstruction in the oil path, so now its my fault for not tearing down my brand new motor and inspecting everything before driving it??

I fail to see the logic in your thinking... so i go buy my new subaru from maita and a week later the motor spins a bearing, the cause is found to be an obstruction in the oil path, so now its my fault for not tearing down my brand new motor and inspecting everything before driving it??

You get thing that is called Warranty from the manufacturer to cover cases like that.

Yet another prove that order was ****ed up.
Exactly. Maita screwed up the order and ordered the wrong part. You're agreeing with all of us that Maita made a mistake, you just don't agree that they should be fully responsible.

Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?

Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?

please stop.. you make my head hurt with that logic

Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?
Your apples are stupid.

Had the additional oil caused the motor to have damage or to fail then you're damn right Ed would be back at the shop getting that replaced.

You didnt lose $200 out of pocket because they put some extra oil in your car. period. thats the whole point, whats $200 to a dealership?? nothing at all. thats like a couple pennies to them but to someone that has to go out & earn it thats a good chunk of money. think about it.

Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?

How is that related in any way? Soggy didn't get too much bumper from Maita, he got the wrong bumper.

If you want a better analogy, maybe they put in the wrong oil, but you would never know till you did your own oil analysis (do you do that after every oil change). If the shop put in the wrong oil, then yes, you have every to be pissed off.

Exactly. Maita screwed up the order and ordered the wrong part. You're agreeing with all of us that Maita made a mistake, you just don't agree that they should be fully responsible.

I agree that they are responsible, I don't agree that they should be responsible for the paint that they had nothing to do with. Read what Chris and sogy said. All the details are there. Maita is willing to do a swap and more, for the mistake they made. What they are not willing to do is take resposibility for mistakes someone else made. Very simple.

I agree that they are responsible, I don't agree that they should be responsible for the paint that they had nothing to do with. Read what Chris and sogy said. All the details are there. Maita is willing to do a swap and more, for the mistake they made. What they not willing to do is the resposibility for mistakes someone else made. Very simple.

But, the mistakes were made based on the assumption that Maita parts dept. wouldn't screw up a simple parts order.

Actually you have to inspect and sign a release that you have inspected the house and it was in acceptable condition. So, yes, you are correct. It's your **** up because you was given the opportunity to do that and you have failed.
forget it;)

How is that related in any way? Soggy didn't get too much bumper from Maita, he got the wrong bumper.

If you want a better analogy, maybe they put in the wrong oil, but you would never know till you did your own oil analysis (do you do that after every oil change). If the shop put in the wrong oil, then yes, you have every to be pissed off.

How is it related? One word: Trust. Sogy trusted Maita. If I trusted that shop, I'd be in **** load of pain right now. I didn't. If sogy did the same thing (not trusting Maita), none of this would have happened.

So, your saying no one should trust Maita?

With that, I can agree.

Here is a personal experience from a shop that you all trust. I went to do 30K there. All went smooth and pretty. Next day I checked oil level in the car and it had about 3/4 of a quat extra in it. We all know what can happen to a 2.5L turbo charged car if you drive it with that much more oil than it can handle, right? If not, ask a mechanic. So, I didn't go back to the shop, I didn't want to bother with the drama. I simply drained the extra oil and all back to normal. Now if I was like soggy, I'd be back in that shop with above mentioned mechanical problem blaming the shop and asking for new motor because they ****ed up. How about them apples?

Wow, hey, that's great, but you should let the shop know that they overfilled your car? What, you just walk away from a situation like that? Plus your solution doesn't really have any bearing on this situation. I would think that if you spent $200 to fix the problem that they created you'd have major problems with that.

Edit: God damn fast moving forums! Point was already made.

But, the mistakes were made based on the assumption that Maita parts dept. wouldn't screw up a simple parts order.


You know what they say about assumptoins by now.

I agree that they are responsible, I don't agree that they should be responsible for the paint that they had nothing to do with. Read what Chris and sogy said. All the details are there. Maita is willing to do a swap and more, for the mistake they made. What they are not willing to do is take resposibility for mistakes someone else made. Very simple.
You know damn well that if Soggy took them up on the offer of an unpainted bumper for a painted one that Maita would sell the painted bumper at a premium and make money off of it. How is it fair for them to get paid for their mistake?

Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.

The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.

Is Chris the Parts Manager or just a counterboy?

I'd be talking with the parts manager and GM asap. I'am pretty sure they wouldn't like him coming on a forum this big and talking **** /cursing to potential customers like he is. This is just unheard of, Miata will lose some business over this just not enough to worry about. Make sure to put this on all the subaru sites if they don't want to do the right thing here.

You know damn well that if Soggy took them up on the offer of an unpainted bumper for a painted one that Maita would sell the painted bumper at a premium and make money off of it. How is it fair for them to get paid for their mistake?

Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.

The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.

Chris offered sogy to sell his painted skin and sell him unpainted one at discount! I can see sogy make a few bucks right there and Maita will profit 0.

You know damn well that if Soggy took them up on the offer of an unpainted bumper for a painted one that Maita would sell the painted bumper at a premium and make money off of it. How is it fair for them to get paid for their mistake?

Chris helped me out whith an issue regarding my Prodrive Muffler. I was sold the wrong part by another dealer and Chris called Prodrive and asked them if they would swap it out even though it had been used. Prodrive agreed to do this and I was billed for the shipping.

The fact that they are not willing to make good on a mistake that they made because they will have to come out of pocket is the issue here. The way this appears to me is that they are willing to help as long as it does not cost them anything, and especially if they can benefit from it.


Why didn't you go back to the dealer you bought it from?

Why didn't you go back to the dealer you bought it from?
I ordered the oval tip muffler over the internet from an east coast dealer. Shortly after I installed it, Prodrive announced that the oval tip was not to be sold or used on the STi (a post was made by them on IWSTI.com) and I had not had a chance to call the east coast dealer. I mentioned it in passing when I was ordering other parts at Maita and Chris offered to make a phone call to his contact.

Please everyone stop with the inane apples to oranges comparisons. This has nothing to do with a house, or a spun bearing, or extra oil, or any other shop. It is a simple matter of a customer ordering a part and receiving the wrong part.

What complicates matters is the fact that Ed painted the bumper. You need to ask yourself, is it reasonable for Ed to have gone ahead and painted the part? Was it reasonable for him to have assumed that a certified Subaru dealership, having his Vehicle Identification Number in hand, ordered and received the correct part? Once that determination has been made, and it appears that is the case, then you ask, is it reasonable for Ed to absorb the cost of painting the bumper when the mistake was through no fault of his own?

Of course it isn't - and this is the exact thought process a judge in small claims court will go through.

Chris offered sogy to sell his painted skin and sell him unpainted one at discount! I can see sogy make a few bucks right there and Maita will profit 0.
Are you really that dumb? They already made money off of the first bumper and would have made money (just not as much) on the second bumper. Do you really think they were going to sell the second bumper at or below cost?

Are you really that dumb? They already made money off of the first bumper and would have made money (just not as much) on the second bumper. Do you really think they were going to sell the second bumper at or below cost?


Plus the time and money it would take to sell the bumper he had painted.

Are you really that dumb? They already made money off of the first bumper and would have made money (just not as much) on the second bumper. Do you really think they were going to sell the second bumper at or below cost?


I'm not dumb. You don't know me, please keep personal insults to yourself. I got 15-20% discounts on all parts I've purchased in past from Chris. It may not be to Maitas liking, but Chris does what he can. I've even gotten same discount on none Subaru parts simply because Chris was involved.

I'm not dumb. You don't know me, please keep personal insults to yourself. I got 15-20% discounts on all parts I've purchased in past from Chris. It may not be to Maitas liking, but Chris does what he can. I've even gotten same discount on none Subaru parts simply because Chris was involved.
It was not a personal attack, just a simple question. But thanks for answering it.

Just curious, how many parts purchases have you made there where Maita made $0.00 or less off of you?

My point is that the person behind the parts counter has some leeway on how much he/she discounts the parts. If the person thinks you will buy the part at full pop, they will charge you that. They will also "discount" it as much as they can within their set range in order to make the sale. Parts prices are just as much of a game as the cost of the car when you deal with the slimeball salesman in a cheap suit...

meh

ummm

It was not a personal attack, just a simple question. But thanks for answering it.

Just curious, how many parts purchases have you made there where Maita made $0.00 or less off of you?

My point is that the person behind the parts counter has some leeway on how much he/she discounts the parts. If the person thinks you will buy the part at full pop, they will charge you that. They will also "discount" it as much as they can within their set range in order to make the sale. Parts prices are just as much of a game as the cost of the car when you deal with the slimeball salesman in a cheap suit...

You are welcome.

How many parts purchases have you made where saler made $0.00 or less off of you?

Agreed. My point is sogy can walk away with the right skin and few $$ short for new paint job.

As I have stated and stated and stated and stated before. I will take the bumper back and give him a new one, not painted. At No Extra Cost.

Wow, what a deal. All it does it cost Ed an extra $200 for your screw up! SWEET!

Meh.



Props to making this a sticky...


Well Dr. Dre, if you really wanna bring SS into this. S-Squared actually recognized their **** ups, in fact they gave a decent amount of money back to a lot of their customers on their **** ups, in some cases it wasn't enough, but they did what they could to try to make things right. In case you didn't know SS is no more, so it sort of defeats the purpose for them to get into long drawn out threads defending a shop that is no more... Most of the people on my side of the spectrum when it came to SS would have no problem saying that they had basically ZERO customer service, and could care less about their customers, but even they tried to make it right with some customers... They even offered to make things right with me, before they went under, but I decided I played the parts game, I knew there was a risk, so I manned up and took the loses, but see SS was a SHOP not a LISCENSED DEALER. You better be damn well sure if Maita Subaru tuned my car, and put the parts of that if it ****ed up the motor I would be all over their asses to give me a new motor, and you know damn sure they would. It's not the costumers job to go into detail inspections of everything they order when they bring their cars to the pros.... I guess according to Dr.Dre. it was my fault :( I guess I should have gotten the software after Nate tuned my car and went through all of the numbers and saw it was ****ed up before I even left the parking lot :rolleyes:

So let me get this straight, a shop in Sacramento, not a full blown chain dealership that sells hundreds of cars a day, fixes another hundred and basically ass rapes costumers(it's what dealers are for) now can't admit they ****ed up and do what is right... There should be no assumptions made by ed, he went to a DEALER... Not a shop like SS... a DEALER for a OEM part, said it was for a sedan.... Gave him his VIN for the Sedan.... I guess it's Ed's fault for not bringing a color book with a picture of a Sedan in it for Chris's Incompetent ass to get it right, because he still ordered the wrong part... Ed has every right to assume that it's the right bumper and bring it in to get painted before test fitting the bumper.

I don't even get how this is even in question here... we all know the right thing to do, it's amazing that Chris is such a ***** he won't even man up and have his dealer... it's not coming outta his pocket anyways, pay for his **** up. it's probably because Maita is getting sick of his **** ups and he doesn't wanna go to the manager and submit a problem that he caused because he can't read a ****ing vin number, or even listen to what his customer ordered for that matter....


Ed,
Got the bumper using Infinity Wheel Tires Wholesale discount, didn't even pay taxes. That's not the point. He got the wrong bumper, you think.

Retail $287.44
Wholesale $203.96 Ed's price
Cost $149.97 Ed's bumper, who wants it at cost?

As I have stated and stated and stated and stated before. I will take the bumper back and give him a new one, not painted. At No Extra Cost.

Why do we keep beating this horse in to the ground? Right now Ed has nothing? this has been going on for 2 weeks. Something is better than nothing?

The funny thing Joe at Alfas put right in the whole nut shell. You try to help out the Subaru Community with performance and parts. If you get one bad experience everybody jumps on the Flame Wagon!


You truely are a dumb ****... What do you mean "jumped the flame wagon"... There is still people here today that will defend Joe/SS to their grave, there was just a purtion of people on my side of the spectrum. where i witnessed it first hand and know exactly the lies and problems they caused me. I told my story at first and who got flammed for it? Me...

It looks like the Jury is out however about you and how imcompetent you truely are, and the joke you called customer service... Ya of course you think it's a good deal, it doesn't cost you a ****ing penny... Mean while Ed is out 200 dollars for the paint on the old bumper, and now another 200 dollars for the paint on the new bumper...

How many parts purchases have you made where saler made $0.00 or less off of you?

I fully expect them to make money off of me, after all that is what business is all about. However I also expect that they will get me the parts I ordered and take care of their mistakes if/when they make them

Agreed. My point is sogy can walk away with the right skin and few $$ short for new paint job.
He should not have to walk away any dollars short here. He ordered a sedan bumper and got the wrong one. I do not think it is unreasonable for him to expect that the part was right, nor do I think he should have to do a test fit before he gets the part painted when he bought it from the dealer.

Not to mention that it is the 100% right thing to do, the negative publicity that Maita is getting here is far worse than them having to come out of pocket for a new bumper and painting it. Maita was trying to salvage their image and I thought they were on the right track, taking care of this properly would have helped that cause greatly. Instead they went straight from drive to reverse at 100mph and have done more damage in the process. Probably not the best thing to do after the just spent all that money building their new dealership...

Props to making this a sticky...


Well Dr. Dre, if you really wanna bring SS into this. S-Squared actually recognized their **** ups, in fact they gave a decent amount of money back to a lot of their costumers on their **** ups, in some cases it wasn't enough, but they did what they could to try to make things right. In case you didn't know SS is no more, so it sort of defeats the purpose for them to get into long drawn out threads defending a shop that is no more... Most of the people on my side of the spectrum when it came to SS would have no problem saying that they had basically ZERO costumer service, and could care less about their costumers, but even they tried to make it right with some costumers... They even offered to make things right with me, before they went under, but I decided I played the parts game, I knew there was a risk, so I manned up and took the loses, but see SS was a SHOP not a LISCENSED DEALER. You better be damn well sure if Maita Subaru tuned my car, and put the parts of that if it ****ed up the motor I would be all over their asses to give me a new motor, and you know damn sure they would. It's not the costumers job to go into detail inspections of everything they order when they bring their cars to the pros.... I guess according to Dr.Dre. it was my fault :( I guess I should have gotten the software after Nate tuned my car and went through all of the numbers and saw it was ****ed up before I even left the parking lot :rolleyes:

So let me get this straight, a shop in Sacramento, not a full blown chain dealership that sells hundreds of cars a day, fixes another hundred and basically ass rapes costumers(it's what dealers are for) now can't admit they ****ed up and do what is right... There should be no assumptions made by ed, he went to a DEALER... Not a shop like SS... a DEALER for a OEM part, said it was for a sedan.... Gave him his VIN for the Sedan.... I guess it's Ed's fault for not bringing a color book with a picture of a Sedan in it for Chris's Incompetent ass to get it right, because he still ordered the wrong part... Ed has every right to assume that it's the right bumper and bring it in to get painted before test fitting the bumper.

I don't even get how this is even in question here... we all know the right thing to do, it's amazing that Chris is such a ***** he won't even man up and have his dealer... it's not coming outta his pocket anyways, pay for his **** up. it's probably because Maita is getting sick of his **** ups and he doesn't wanna go to the manager and submit a problem that he caused because he can't read a ****ing vin number, or even listen to what his costumer ordered for that matter....


OK I have to ask, WTF is a "costumer"? Is that one of those queer dudes that gets actors dressed for their parts and gets real busy around the 32st of October?

OK I have to ask, WTF is a "costumer"? Is that one of those queer dudes that gets actors dressed for their parts and gets real busy around the 32st of October?


:mad: I hate you.... CUSTOMER!!!!!! lol

I can't believe this hasn't been resolved. That truly is some ****ty customer service if he's trying to blame you for not noticing his screw up.

As I have stated and stated and stated and stated before. I will take the bumper back and give him a new one, not painted. At No Extra Cost.
He is still in the hole $150. Is subaru hurting financially? How much will this transaction hurt subaru or your dealership?

You try to help out the Subaru Community with performance and parts.
Your solution is not helpfull at all! What is the big problem with trading a painted bumper for another painted one?

Hmm... So do you think if Ed ordered a Paint Sedan Bumper(which costs alot more to have it come painted of course) and it turned out being a Painted Wagon Bumper... That Mike Jones would say "Sorry but I will only give you a unpainted sedan bumper". Why can't he just take it as a liberty that Ed is giving them a painted bumper, it's not like they aren't going to make money on that painted bumper also. I garuntee if Maita gave ed his money for the paint they would still be making money off this, so I don't see why Mike Jones is such a dip**** and won't do what is right

He is still in the hole $150. Is subaru hurting financially? How much will this transaction hurt subaru or your dealership?

It will if they don't make it right.

GT35, chris does not have a blingin grill nor does he say his name 5 times after uttering every sentence.....

















(you called him mike jones haha)

GT35, chris does not have a blingin grill nor does he say his name 5 times after uttering every sentence.....

















(you called him mike jones haha)

:rotfl:

Any word from SOA?

GT35, chris does not have a blingin grill nor does he say his name 5 times after uttering every sentence.....
(you called him mike jones haha)

LOL I called him Mike Jones on purpose lol :p

:rotfl:

Any word from SOA?

I was contacted by SOA. I had to return their call.
so i'm waiting for another call back.

You are welcome.

How many parts purchases have you made where saler made $0.00 or less off of you?

Agreed. My point is sogy can walk away with the right skin and few $$ short for new paint job.


But the seller did make a profit. Chris Jones even told me the dealer price was about 150. (give or take)

I'm tired of all of this.
Like I mentioned before, Chris why couldn't you have just given me one of those wrx painted bumpers you have in the back? You did tell me you had a red, silver and black( I think) bumper that was a "mistake" aka: Sold the body shop the wrong type of bumper.



You said that those bumpers were a total loss and you were pretty much going to sell them for below cost.

Sorry I haven't had time to reply to this thread. I've been running around here and there at work.

Here may be this will help.

1 wrong skin was ordered not painted.
2 offer to trade wrong skin for right skin was made.
3 Chris would be just as glad to exchange unpainted wrong skin for unpainted right skin
4 sogy paid to paint it, not Maita or any one else.
5 sogy refused to trade painted for not painted.
6 sogy refused the offer by Chris to sell his pained, and sell him not painted at a discount
7 Chris is made look like an ass for giving him options

SS and EQTuning are just an example from the past. Most of you trusted and believed SS was the bastes tuner, now it turns out he did half-ass jobs on a number of cars. What lesson did you learn from this? Obviously none. I'm done arguing here. Believe what you want, it's your problem not mine.


Ok you know what that sounds good right about now.
I'll show you how much I paid for it (with paint) and get a check from chris (since you said that he did offer to sell it for me)

With the money that I get from chris, I'll get a new skin and get it painted.
Problem solved.

Since you and Chris are friends, pass this message along if you see it before he does.

So there you go you did offer to sell my bumper, I'll sell it to you so you could sell it to someone that needs it.

my 2 cents...

I manage a customer service department for a large corporation, and if we **** something up, we eat the whole cost. $200 isn't worth ruining our reputation with customers, or worth losing potential customers.

In this case, I cannot fathom how Maita won't simply eat the cost of the painting, offering to paint the new bumper for free in exchange for the one that was incorrectly sold. When Maita has to know that a failure to do so will cause threads like this to occur. Maita cannot come out positive in this. $200 is a lot to lose out on the future sales of vehicles to the many people that read a forum like this.

I've never had any issue with Maita, and have been very pleased when I've gotten parts from the parts counter in the past. I was planning on buying a Leg Gt for my wife later this year at Maita. With stories like this, I may be looking elsewhere...

CN:Paint his bumper for him at no cost, and come out looking like you have decent cusotmer service. It's worth $200.

it's not like maita doesn't have their own body shop right down the road. i'm sure they'll be paiting a WRB something or other pretty soon and can hit a bumper with a few coats.

this quote sticks out as kind of scary...
I'm tired of all of this.
Like I mentioned before, Chris why couldn't you have just given me one of those wrx painted bumpers you have in the back? You did tell me you had a red, silver and black( I think) bumper that was a "mistake" aka: Sold the body shop the wrong type of bumper.
so he's made this mistake before? not a good sign. i wonder if he tells the body shop to suck it when he sells them the wrong part. probably not... a customer is a customer, whether it's internal or a walk in.

Good news people.

SOA just contacted me and told me that they are going to write me a check for 250 to get my bumper repainted. They just asked me to exchange the wagon bumper for the correct bumper.

WOW. I'm am really impressed with SOA.

Thank you all for listening to my story.

Thanks I-club.

Thanks SOA.

oh and Thanks sonicsuby for recommending me to contact SOA.

I have bent over backwards for ED!


Good thing you didn't bend over forwards. BAHAHAHA I couldn't resist. On a side note though, you may want to start stretching because if Ed gets this on the news it's going to be serious ownage.

Good news people.

SOA just contacted me and told me that they are going to write me a check for 250 to get my bumper repainted. They just asked me to exchange the wagon bumper for the correct bumper.

WOW. I'm am really impressed with SOA.

Thank you all for listening to my story.

Thanks I-club.

Thanks SOA.

oh and Thanks sonicsuby for recommending me to contact SOA.


Glad it all worked out Ed. Maybe you could donate the other bumper to the wagon mafia.

wow.. very cool.. glad to see SOA stepped up when the dealership dropped the ball

Good news people.

SOA just contacted me and told me that they are going to write me a check for 250 to get my bumper repainted. They just asked me to exchange the wagon bumper for the correct bumper.

WOW. I'm am really impressed with SOA.

Thank you all for listening to my story.

Thanks I-club.

Thanks SOA.

oh and Thanks sonicsuby for recommending me to contact SOA.
Wow, so not only does all of (the rational members of) SRIC agree that Maita was completely wrong, SOA does to. I'd love to see Chris defend his position now.

Wow, so not only does all of (the rational members of) SRIC agree that Maita was completely wrong, SOA does to. I'd love to see Chris defend his position now.

its because SOA caved in, he is still right !!!

/sarcasm

Glad to hear everything worked out. Might want to make sure the new bumper fits, who knows they might make another mistake LOL

Actually...Ed should thank me, I blackmailed SOA into paying up with some naughty photos I have of them with GM ;) hehehe

HAHA That's awesome, I glad atleast SOA gives a **** about their customers and does what is right even when there is a dealer that is a complete **** up. Good Job Ed at not accepting the KY and taking it up the butt because Mike Jones is a dip****.

HAHA That's awesome, I glad atleast SOA gives a **** about their customers and does what is right even when there is a dealer that is a complete **** up. Good Job Ed at not accepting the KY and taking it up the butt because Mike Jones is a dip****.


haha Mikes Jones

haha Mikes Jones

:eek:
http://lookingforpower.net/Random/Chris.gif

your animated GIF skills amaze me :D

your animated GIF skills amaze me :D


Yes Yes I know. My skillz far surpass the other Elites... If I had an actual picture of say the maita subaru parts counter... I think I can do a pretty good .gif :)

run in, snap a picture before they throw you out

run in, snap a picture before they throw you out


I'm thinking about it... Maybe if it was 20 minutes away haha

I'm thinking about it... Maybe if it was 20 minutes away haha

what you got better to do ?

thats what I thought ... CHICKEN !!

ummm

blah, blah, blah....

Im glad SOA made the right decision

Well from what I saw Chris you'd better pay off a judge because even the best lawyer in the nation couldn't pull out a slander case on the above conversation. There are ABSOLUTELY NO rules regulating the sharing of experiences over the internet regardless content as long as the participants can prove they happened. I doubt Ed's lying about this, clearly he's got SOA on his side so take it as you may.

ummm

Defamation (Libel and Slander) On The Internet and Elsewhere


Suppose that you're surfing the Internet when someone asks about your recommendation for buying coins from a particular dealer, or about the general reputation of the person. Or, to posit another real life example, let's say that you're in a chat group on America Online when someone asks whether or not it's true that a specific person stole large cents from the collection of the American Numismatic Society.

These are not pretend questions. These and other similar instances occur everyday. Before the Internet, there were comments made at coin clubs, on dealer-to-dealer teletype, and elsewhere. Regardless, the issues are the same.

What do you answer, if at all, to these questions - and what are the potential consequences of an informal conversation in which you make a serious claim against another person, even if they are a fellow collector?

This is the case on the Internet or if a letter is published in a club publication. It's also true when you offer a derogatory reference or statement about another person to a third party.

There's an easy answer to the question, but judging from the chat on line today, it seems clear that either there is popular disagreement with the answer, or those who chat simply have a devil-may-care attitude that could prove costly.

The reason for this is, a false statement that is damaging is defamatory, a branch of law known as a tort, and that which is defamatory can give rise to substantial damages. When stated orally, it is known as slander; when in writing, libel.

This tort first surfaced about the year 1275, just 60 years after the Magna Carta was signed and sealed at Runnymeade by Britain's King John. Initially, it was no doubt intended to protect the barons and feudal lords from the statements or claims invoked by the serfs.

In the intervening 725 years, it has become a mechanism by which individuals can protect themselves against the gossips of society, and those who "publish" a libel, or a slander, thereby disseminating it.

Publishing does not mean having a printer set it in type and then offset it into the distribution channel of commerce. The essence of the legal cause of action is an untrue statement that is uttered orally (slander) or in writing (libel) that is damaging to another.

There are exceptions, and there are provisos. But a false statement recklessly made may be subject to substantial economic punishment.

Today, defamation may be defined as the making of a false statement, which tends to adversely affect one's reputation, thereby exposing one to public hatred, contempt or ridicule.

There are five basic elements which must be proven in order to establish a prima facie case of defamation (without taking into account any defenses):
defamatory language orally uttered or printed (published) by the defendant;
the statement made concerns the plaintiff, and not some other person or entity;
a publication by the defendant has taken place to a third person;
that as a result of the "publication", injury has been caused to the reputation of the plaintiff;
in some instances, malice need also be shown for there to be recovery.

Publication also does not mean printing it in a newspaper or magazine. It can be as simple an act as writing it in a private letter intended to be seen by only one other person, and actually seen by that person. (If seen by more than one person, it proceeds to the issue of more damages).

Certainly, it can be as simple an act as publishing on an Internet bulletin board that someone is a "crook", or that they "stole", or that they were somehow dishonest and performed their business tasks improperly.

Damages must always be proven, but if it comes in the form of a loss of business reputation, or wrongfully accusing a person of a crime, and the statement is false, the damage is presumed -- the victim need only prove that the statement is false.

The law presumes that certain statements, whether printed or oral, automatically cause damage to the victim of the calumny. If a person is accused of a crime, they are presumed damaged if the statement is false.

So too, if their business is attacked, such as calling a physician a butcher, depicting a lawyer as a crook, or an investment banker as an incompetent bumbler is considered defamatory per se.

It hasn't yet been fully decided whether a chat group is libel or slander, since it mimics talking, but really is writing -- with "publication" coming with the carriage return that sends the line into cyberspace. This is a technical issue that will probably involve law review articles, and all sorts of scholarly debates for the foreseeable future.

But that makes little difference because except for minor technical differences, each seeks to punish defamatory conduct by allowing for substantial damages to be collected.

There is an added problem that libel and slander occur at the time of publication, and the author is not the only one liable-- so is the publisher. Quaere: can the Internet service provider, CompuServe, Prodigy or American Online be held liable?

At least one trial court says that they can, Stratton Oakmont, Inc. v Prodigy Services Co., 1995 N.Y. Misc. LEXIS 229 (Sup Ct, Nassau County, May 24, 1995) and claims that it is the job of the provider to monitor the public chat rooms and use groups that print information on a first come, first served basis. For obvious reasons, the publisher isn't taking this as a final word.

A subsequent case, Luney v Prodigy Services, 250 A.D.2d 230; 683 N.Y.S.2d 557; 1998 N.Y. App. Div. LEXIS 14047; 27 Media L. Rep. 1373 (2d Dep't 1998) suggests that a passive carrier such as Prodigy or AOL may have no liability, but it does not excuse the actor who posted in the first place.

Hobbyists are not that unusual in speaking with frankness about their colleagues. Neither are merchants, who frequently like to tell each other if they have had a bad check passed -- the better to prevent more of them, thank you.

But in reaching the conclusion that there is a duty to convey information, the courts have repeatedly held that there is also a duty of accuracy. Moreover, if the sender of the erroneous message can be found to have knowledge that it is false, regular damages may have punitive damages added on.

Scams find their way onto the wires, and the Internet, all the time. The key is to be certain that before you repeat what you hear, or before you start a rumor, be certain that it can be substantiated -- and that it's true.

Truth is an absolute defense to libel or slander. No matter how malicious, how ugly the claim, if it's true, our system of justice says that the writer is permitted to state it as a fact, and there's no consequence.

There are certain qualified privileges that are involved. If you're a public figure -- an elected official, for example, and perhaps the elected officer of a club if the position is public enough -- even wrong things can be said about you, as long as it is without malice. If it is malicious, it is compensable.

In summary, it all goes back to what your mother said to you as a kid: if you don't have something nice to say, don't say it. Because if you do, you might have to pay the piper.

If you do find yourself in a situation where a claim of libel or slander is made against you, don't panic. You may have protection that you didn't know you had in the form of homeowner's insurance, which protects against "advertising injury" that includes claims of defamation.

But don't go testing out this area of coverage with much enthusiasm, because if the action taken was malicious, it is probable that coverage will simply be disclaimed.

If you find yourself in a pickle on this, consult your insurance agent, or even your local lawyer. Before you get into that jam, think twice about what you write, or what you say that you might regret at another time in the cool light of the morning.
Chris,

I sure hope you are not making lawsuit threats in the name of Maita Subaru here, I am sure they have plenty of high priced attorneys that are better qualified to do that than you are. With that being said, you have done more to damage the reputation of your employer here than anyone else has. If I was you, I would be very careful how you proceed here.

What I understand the facts to be:
Ed ordered a bumper through you and he gave you his VIN off of his insurance card when doing so.
You ordered the wrong bumper skin.
Ed trusted that you knew what you were doing and got him the right part.
Ed got the part painted only to find out that you gave him the wrong part.
You refused to handle the situation properly.
Ed Got Subaru involved.
Subaru reviewed the case, sided with Ed and offered to cover the paint costs.

Now had you just done the right thing in the first place none of this would have happened and Ed would have given Maita kudos for the way they handled their apparent mistake.

Instead, you are making thinly veiled threats and doing even more to damage the reputation of your employer on this site in the process. How much sense does that make?

A wise man once said to me: Never miss a good opportunity to shut the hell up...

ummm

Am not talking about the bumper. It's the continues crap about my name! SOA called us, we said for them to take care of the bumper paint so they did.

Well forgive me for pointing this out but Ed did deal with you as a point of contact in the issue and as a paying customer he has every right to hold you accountable for his service experience. With all due respect if he wouldn't have had to contact SOA and had gotten the service he paid for this thread wouldn't even exsist. Forgive me for being obtuse but it seems apparent to me that had the service provider given Ed the part he specifically requested this entire dilemma would never have happened. For whatever reason Ed paid for a bumper that was not the correct one, it was up to you to fix it. You didn't but it's been resolved now. I guess this is the price that has been paid when a mistake is made and it isn't rectified.

Whatever the case may be it's done with now, I'm just sure Ed won't be ordering any bumpers from you.

No am not.

Quoted for, uh... something or other.

ummm

ummm

I asked 3 or more people what should all the answer were No! So I guess I will have to pay for the price. Oh well move on. New day.
Who were these 3 or more people - I am not asking for names, but were they drinking buddies, co-workers, random people on the street? And how did you pose the question to them?

I am not saying this is what you did, it is just a possible example so please don't sue me for putting words in your mouth.

If you went to someone and said:
[purely fictional situation #1]

What up homey, check this out yo. I gots me this dumb ass customer that got the wrong part, painted it and then wanted me to replace it and cover the cost of their paint. Whatcha think I should do yo?

[/purely fictional situation #1]

Of course they would say - screw the customer...

Now if you said:
[purely fictional situation #2]

Hey, this customer came in, ordered a bumper and I got them the wrong part. The problem is that the customer already painted the part and now wants me to eat the costs

[/purely fictional situation #2]

I think the answer would be different.

Think about what you would have expected here if you were the customer that was sold the wrong part. If you are honest with yourself and the forums, there is no way you would not side with Ed on this one.

Ok at the end of the day you say **** it! All my apologies go out to eveyone on the board. I hope all you guys have a nice day, and am truley sorry.

Cya
Chris

Quoted for, uh... sincerity?

Chris = Douche

Chris = Douche
http://www.centralwow.com/mxc/images/crew/guy_le_douche2.jpg

Thanks for at least apologizing Chris. I think it shows character that your able to admit things didn't go the right way. This is besides the fact that we may not know any back story to Chris dealing with his manager on this. Letting yourself post on here about personal feelings is most of what got you into this mess. Simply admitting you were trying and doing the same for soggy in emails would have went a long way.

http://www.centralwow.com/mxc/images/crew/guy_le_douche2.jpg

Indeed, right you are Ken.

Indeed, right you are Ken.
http://images.southparkstudios.com/media/images/808/808_img_11.jpg

LOL I called him Mike Jones on purpose lol :p

Hey, i gave him that name.

After reading all of this I think there is a little fault in all the people involved except Ed. Ed gave Maita his vin # for his car, and got a bumper for "his" car. Maita was wrong in assuming that the wagon he came in was his car. The problem seems to start at maita but the problem could have fixed a lot sooner. I dont think its ed's fault at all because he doesnt do body work and shouldnt have to worry about checking the fitment. His body shop should have checked the fitment before painting the bumper. He could have returned it and gotten the right bumper. He still would have been screwed for the time he had to waste exchanging parts but none of this stuff would have happened. I have never had a problem with parts at maita before. I've ordered countless parts for other people through my shop and have never had a single problem. The only problems i've ever had is with ed's stuff. I'm pretty sure all the mix up was maitas fault but sometimes things get mixed up and I dont think chris "mike" jones should have been treated the way he was. He doesn't run the parts department so he has to handle it the way the manager says to. I'm sure if it was up to him he wouldnt have exchanged/painted it with no problems. Some of his comments were a little out of line but i'm sure anyone would get a little upset if everyone started flaming him. Well anyway, i'm glad Ed got his bumper. It wasnt his fault at all so I'm glad he didnt have to pay for it.

BTW, Drdray, ur logic is retarded. If i pay someone to do something for me, i shouldnt have to re-check it just to make sure everything is ok. If you dont mind doing that then you should have paid me for your 30k service. After I was done you could have fixed everything yourself. Dumbass.

When I worked at Target (and i'm sure anyone who worked retail knows this) I had a $20 allowance per customer for price mistakes or other issues involving a customer purchase. Anything above that I had to go through a manager. I think that was what Chris was trying to say, that his superiors said no so he has to say no. I had that happen a lot even though I knew I wasnt doing the right thing...

The good news is that SOA can override the dealerships decisions, so you can bypass those superiors if there is a real issue like this.

Question: Werent there some legal issues with the Maita body shop awhile back? I wouldnt be surprised if the bumper mixup happened there...

Hello there fellas,

This thread was brought up to my attention.

I have read through it and here is what I think about this. It is very simple...

If Chris is saying that the bumper was ordered based on the car Ed drove that day, which was a wagon, it should have been painted white, since the wagon Ed was driving was white as it says in Chris's post on page 2. Since bumper was painted the CORRECT WRB color, from what I understand, but is in fact a wagon bumper, that is clearly the fault of whoever ordered the part.

I do see Chris's point when he says that Ed only realized that the bumper was wrong a month later. However, Chris is saying that the ordered part is correct based on what Ed ordered. Which means that timing does not matter in this case.

In any event, selling a dealer painted bumper should not be a problem. I personally don't see it taking too long. But then again, Miata never opted to be a vendor here, so who knows.

---

I do want to ask you guys though. We all understand how you feel. This is between Ed and Chris@Miata. I would really like for everyone to just sit back and not contribute to this as there is nothing much that can be contributed here. Ed has every right to post his comments and tell everyone what happened. So does Chris. However, do not use personal attacks or name calling. You guys know we don't lock threads, but unless something new is added, this thread is going nowhere...

But ideally, I would prefer Ed and Chris to resolve this privately. Then, Ed can post and tell all of you what happened.

Muchos gracias...

Maita didn't paint the bumper Alex.

Hello there fellas,

This thread was brought up to my attention.

I have read through it and here is what I think about this. It is very simple...

If Chris is saying that the bumper was ordered based on the car Ed drove that day, which was a wagon, it should have been painted white, since the wagon Ed was driving was white as it says in Chris's post on page 2. Since bumper was painted the CORRECT WRB color, from what I understand, but is in fact a wagon bumper, that is clearly the fault of whoever ordered the part.

I do see Chris's point when he says that Ed only realized that the bumper was wrong a month later. However, Chris is saying that the ordered part is correct based on what Ed ordered. Which means that timing does not matter in this case.

In any event, selling a dealer painted bumper should not be a problem. I personally don't see it taking too long. But then again, Miata never opted to be a vendor here, so who knows.

---

I do want to ask you guys though. We all understand how you feel. This is between Ed and Chris@Miata. I would really like for everyone to just sit back and not contribute to this as there is nothing much that can be contributed here. Ed has every right to post his comments and tell everyone what happened. So does Chris. However, do not use personal attacks or name calling. You guys know we don't lock threads, but unless something new is added, this thread is going nowhere...

But ideally, I would prefer Ed and Chris to resolve this privately. Then, Ed can post and tell all of you what happened.


Muchos gracias...

In an earlier post I did mention that all of this has been resolved with the help of SOA. SOA is going to reimburse me for the paint that is on the bumper. All I have to do is go to Maita and exchange the wagon bumper for a sedan bumper which I will be doing later today.

Well here is another update. I contacted Maita Subaru in regards to the bumper trade. I told the Parts manager Joey Domonbon wanted to speak with me. Joey apologized for everything and offered me 200 dollars in parts credit I can use at Maita(along with the bumper of course)

He said that he didn't hear about what was happening until he read it on i-club which was strange to me because I thought Chris already spoke with his parts manager. :confused:

So I have to give a big thanks to Joey Domonbon(parts manager) over there at Maita Subaru. It's good to see this kind of customer service.


All that on top of SOA's reimbursement for the paint.

:eek:

Funny, that doesn't jibe too well with Chris' claim that his 'hands were tied' in the matter. :rolleyes: Glad to hear somebody at Maita undestands customer service. Better late than never.

at least they did what they could to take care of the situation. thats $200 for free in parts!

Funny, that doesn't jibe too well with Chris' claim that his 'hands were tied' in the matter. :rolleyes: Glad to hear somebody at Maita undestands customer service. Better late than never.
Word. Something fishy is going on here.

is chris being used as a scapegoat now?

Possibly. Unfortunately it can't be proven either way, unless Chris decides to quit and/or gets fired over it. Neither is likely.

Well here is another update. I contacted Maita Subaru in regards to the bumper trade. I told the Parts manager Joey Domonbon wanted to speak with me. Joey apologized for everything and offered me 200 dollars in parts credit I can use at Maita(along with the bumper of course)

He said that he didn't hear about what was happening until he read it on i-club which was strange to me because I thought Chris already spoke with his parts manager. :confused:

So I have to give a big thanks to Joey Domonbon(parts manager) over there at Maita Subaru. It's good to see this kind of customer service.


All that on top of SOA's reimbursement for the paint.

:eek:
thats really good to hear man!

out of curiousity, where did you have it painted before and how much did it cost? i have a bumper sitting in a box that i need to get painted soon.

Well here is another update. I contacted Maita Subaru in regards to the bumper trade. I told the Parts manager Joey Domonbon wanted to speak with me. Joey apologized for everything and offered me 200 dollars in parts credit I can use at Maita(along with the bumper of course)

He said that he didn't hear about what was happening until he read it on i-club which was strange to me because I thought Chris already spoke with his parts manager. :confused:

So I have to give a big thanks to Joey Domonbon(parts manager) over there at Maita Subaru. It's good to see this kind of customer service.


All that on top of SOA's reimbursement for the paint.

:eek:

That's badass!! Gives me some hope for Maita Subaru, I guess it comes to just not talk to douche bag Mike Jones, and then hold their hand until they order your part lol.

thats really good to hear man!

out of curiousity, where did you have it painted before and how much did it cost? i have a bumper sitting in a box that i need to get painted soon.

I took it to bostrom's auto body in livermore.

Painted went for about 250-260 or so.

Glad to hear they're taking care of you, though it's unfortunate you had to go to those lengths. ;)

That's badass!! Gives me some hope for Maita Subaru, I guess it comes to just not talk to douche bag Mike Jones, and then hold their hand until they order your part lol.

Did I not as to refrain from personal attacks and name calling? Get yourself together and pay some attention when the admin asks you to do something.

Well here is another update. I contacted Maita Subaru in regards to the bumper trade. I told the Parts manager Joey Domonbon wanted to speak with me. Joey apologized for everything and offered me 200 dollars in parts credit I can use at Maita(along with the bumper of course)

He said that he didn't hear about what was happening until he read it on i-club which was strange to me because I thought Chris already spoke with his parts manager. :confused:

So I have to give a big thanks to Joey Domonbon(parts manager) over there at Maita Subaru. It's good to see this kind of customer service.


All that on top of SOA's reimbursement for the paint.

:eek:

I told you to talk to Joey; he's alright in my book.

I told you to talk to Joey; he's alright in my book.


Yea, you were right on that one.

:-*